Business Analyst (Process Improvement, Automation & AI)

The GMP Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

The GMP Group is seeking a Business Analyst in Singapore to drive process improvement and automation initiatives. You will engage with stakeholders to document workflows, identify inefficiencies, and translate business requirements for IT teams.

The role requires a background in IT, strong communication skills, and familiarity with automation technologies like SAP and the Microsoft Power Platform. A proactive approach to stakeholder management is essential.

Qualifications

• 2 to 3 years of experience in business analysis or process improvement.
• Strong understanding of business processes and system interactions.
• Certification in Business Analysis or relevant Microsoft credentials.

Responsibilities

• Engage stakeholders to understand workflows and objectives.
• Document current and future-state processes.
• Identify opportunities for automation and AI.

Skills

Business process improvement

Stakeholder management

Analytical mindset

Automation technologies familiarity

Education

Diploma/Degree in Information Technology, Computer Science, Business Analytics

Tools

SAP

Microsoft Power Platform

Tableau

Power BI

Job description

About the job Business Analyst (Process Improvement, Automation & AI)

Responsibilities

• Engage department stakeholders to understand existing workflows, pain points, and business objectives through interviews, workshops, and process walkthroughs.
• Document current-state ("As-Is") and future-state ("To-Be") processes, ensuring requirements are captured clearly and comprehensively, with a focus on process simplification, standardisation, and automation opportunities.
• Identify and evaluate opportunities for automation, digitalisation, and AI enablement by assessing the suitability of tasks and processes for automation, AI assistance, system integration (e.g. SAP), or manual execution.
• Serve as the primary liaison between business departments and IT teams, translating business requirements into functional requirements and ensuring delivered solutions meet user expectations.
• Prepare process maps, requirement specifications, user stories, and supporting documentation.
• Support the testing, validation, and rollout of automation and AI solutions by gathering user feedback and driving user adoption.
• Maintain documentation of processes, requirements, and improvement initiatives for ongoing reference.
• Contribute to a shared repository of reusable automation use cases, templates, and best practices.
• Collaborate with regional stakeholders and offshore delivery teams to support cross‑functional initiatives.

Requirements

• Diploma/Degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related discipline.
• 2 to 3 years of relevant experience in business analysis, IT systems integration, or process improvement.
• Strong IT foundation with a good understanding of business processes, system interactions, ERP platforms (e.g. SAP), data flows, and APIs. Experience in Finance, Operations, or Trading environments will be an advantage.
• Strong communication and stakeholder management skills, with the ability to effectively bridge business and technical teams.
• Analytical mindset with the ability to identify inefficiencies, redesign processes, and document requirements clearly and concisely.
• Comfortable working in a regional, multi‑country environment and collaborating with offshore delivery teams.
• Familiarity with automation and AI technologies such as Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio), RPA platforms, SAP processes/modules (FI/CO/MM/SD), and data analysis tools such as Excel, Power BI, or Tableau will be an advantage.
• Certification in Business Analysis (e.g. CBAP/CCBA) or relevant Microsoft/automation credentials, as well as knowledge of security, data privacy, and AI governance principles, will be an advantage.