Business Analyst – Insurance & QA

OX CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

OX CONSULTANCY PTE. LTD. seeks an experienced Business Analyst/QA Analyst to lead end-to-end requirements gathering for insurance applications, produce BRD/FRD, and coordinate multi-stakeholder sign-off.

You will translate business needs into functional specs, write user stories and acceptance criteria, and oversee SIT/UAT and defect management across Agile and Waterfall SDLCs.

Qualifications

• Minimum 8 years of relevant experience in Business Analysis, QA/UAT or Business & QA Analyst roles.
• Strong Insurance / Financial Services domain experience is mandatory.
• Proven experience in requirements gathering, stakeholder management and functional analysis.
• Strong hands-on experience in SIT, UAT, functional testing and defect management.
• Mandatory experience with JIRA and SQL.
• Experience working across Agile and Waterfall SDLC environments.
• Strong experience preparing BRD/FRD, user stories, acceptance criteria, test scenarios and functional documentation.

Responsibilities

• Lead end-to-end requirements gathering, analysis, documentation and stakeholder sign-off for insurance applications.
• Translate complex business requirements into functional specifications, JIRA user stories and acceptance criteria.
• Act as the key liaison between Business, Product, Agency, Finance, Compliance, Legal and Technology teams.
• Lead SIT, UAT and functional testing activities including test planning, execution, defect tracking and closure.
• Review test scenarios, test evidence and results to ensure complete business requirement coverage.
• Support product onboarding and enhancements across UI, API and SQL-based applications.
• Conduct user walkthroughs, sprint demos and requirement clarification sessions.
• Manage requirements and testing deliverables across multiple releases and SDLC phases.
• Support regulatory and insurance-related enhancements, including CRS/FATCA initiatives.
• Prepare functional documentation, KT materials and process documentation for production releases.
• Analyse production issues, coordinate resolution and provide post-implementation support.

Skills

Requirements gathering

Stakeholder management

Functional analysis

SIT

UAT

Test management

BRD/FRD

User stories

Acceptance criteria

Agile

Waterfall

Tools

JIRA

SQL

Job description

Key Responsibilities

• Lead end-to-end requirements gathering, analysis, documentation and stakeholder sign-off for insurance applications.
• Translate complex business requirements into functional specifications, JIRA user stories and acceptance criteria.
• Act as the key liaison between Business, Product, Agency, Finance, Compliance, Legal and Technology teams.
• Lead SIT, UAT and functional testing activities including test planning, execution, defect tracking and closure.
• Review test scenarios, test evidence and results to ensure complete business requirement coverage.
• Support product onboarding and enhancements across UI, API and SQL-based applications.
• Conduct user walkthroughs, sprint demos and requirement clarification sessions.
• Manage requirements and testing deliverables across multiple releases and SDLC phases.
• Support regulatory and insurance-related enhancements, including CRS/FATCA initiatives.
• Prepare functional documentation, KT materials and process documentation for production releases.
• Analyse production issues, coordinate resolution and provide post-implementation support.

Mandatory Requirements

• Minimum 8 years of relevant experience in Business Analysis, QA/UAT or Business & QA Analyst roles.
• Strong Insurance / Financial Services domain experience is mandatory.
• Proven experience in requirements gathering, stakeholder management and functional analysis.
• Strong hands-on experience in SIT, UAT, functional testing and defect management.
• Mandatory experience with JIRA and SQL.
• Experience working across Agile and Waterfall SDLC environments.
• Strong experience preparing BRD/FRD, user stories, acceptance criteria, test scenarios and functional documentation.
• Experience coordinating with multiple business and technology stakeholders.
• Good understanding of Life Insurance / P&C Insurance processes and products.
• Strong communication, documentation and presentation skills.
• Candidates without relevant Insurance domain + Business Analysis/QA experience will not be considered.

Preferred

• FLMI, AINS, LOMA or equivalent insurance certification.
• Experience with CRS/FATCA or other regulatory projects.
• Experience with API validation and SQL-based data verification.
• Experience supporting large-scale insurance product implementations or migrations.