Business Analyst - Gov Portal

Astek; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Astek is seeking a Business Analyst to manage BAU operations, governance, enhancements, and continuous improvement for a government portal. The role collaborates with business users, IT teams, vendors, and stakeholders to ensure reliable service delivery and ongoing platform enhancements.

The candidate will gather requirements, coordinate testing and releases, and ensure data quality and compliance with PDPA and governance policies in a government setting.

Qualifications

• Minimum 4 years of experience in Business Analysis, IT project delivery, and BAU support.
• Experience delivering IT projects within a Singapore Government agency as PM or BA/PM.
• Strong analytical, troubleshooting, requirements gathering, and stakeholder management capabilities.
• Experience managing vendors and SLA-driven service delivery.
• Proficient with Jira and Confluence for requirements and project management.
• Knowledge of incident management, change management, RCA, UAT/testing, release coordination, and governance.
• Understanding of data governance, data quality, reporting, analytics, and PDPA requirements.
• Good communication across business, technical, and external stakeholders.

Responsibilities

• Manage day-to-day BAU operations to maintain system availability and reliability.
• Act as the main liaison for business users on incidents, service requests, and enhancements.
• Prioritize and track incidents, service requests, and changes per SLAs.
• Conduct root cause analysis and coordinate resolution with IT teams and vendors.
• Translate business requirements into clear functional specifications.
• Coordinate testing, releases, and deployment activities for changes.
• Maintain data quality and support reporting and analytics for operations and policy making.
• Ensure operations comply with governance, data protection, and PDPA.

Skills

Analytical mindset

Stakeholder management

Requirements gathering

Governance

Problem solving

Tools

JIRA

Confluence

Job description

ASTEK is a multi-national technology and engineering consulting firm based in France. They have been around for over 30 years with a communityof more than 7200 experts empowering clients in 22 countries throughout Europe,APAC, Middle East and the Americas.

Role Overview:

We are seeking a Business Analyst to manage Business-As-Usual (BAU) operations, governance, enhancements, and continuous improvement for the government portal. The role will work closely with business users, IT teams, vendors, and the stakeholders to ensure reliable service delivery, effective issue resolution, and ongoing platform improvements.

Key Responsibilities

• Manage day-to-day BAU operations to maintain system availability, performance, and reliability.
• Serve as the key liaison for business users on incidents, service requests, system issues, and enhancement requirements.
• Prioritise and track incidents, service requests, and change requests in accordance with established SLAs.
• Perform root cause analysis (RCA) and coordinate issue resolution with internal IT teams, vendors, and GovTech.
• Gather and analyse business requirements for system enhancements and translate them into clear functional requirements.
• Coordinate testing, releases, and deployment activities for system enhancements and changes.
• Maintain data quality and integrity while supporting reporting and analytics for operational insights and policy-making.
• Ensure system operations comply with relevant governance policies, data protection requirements, and the Personal Data Protection Act (PDPA).
• Identify opportunities to streamline processes and improve system functionality, user experience, and operational efficiency.
• Maintain SOPs, system documentation, and knowledge base articles.
• Work with relevant Whole-of-Government (WoG) tools and platforms where applicable.
• Collaborate with business users, UX designers, and developers on responsive, accessible, and maintainable web applications.

Requirements

• Minimum 4 years of strong experience in Business Analysis, IT project delivery, and application/BAU support.
• Previous experience independently managing IT projects within a Singapore Government agency, either as a Project Manager or Business Analyst/Project Manager.
• Strong analytical, troubleshooting, requirements gathering, and stakeholder management capabilities.
• Experience managing vendors and SLA-driven service delivery.
• Proficiency with requirements and project management tools such as JIRA and Confluence.
• Knowledge of incident management, change management, root cause analysis, UAT/testing, release coordination, and system governance.
• Understanding of data governance, data quality, reporting, analytics, and PDPA requirements.
• Good communication skills with the ability to coordinate across business, technical, and external stakeholder groups.

Technical Skills

• Experience working with business users, UX designers, and developers to deliver web applications.
• Familiarity with Whole-of-Government (WoG) tools and Government technology environments is an advantage