Digital Solutions, Analyst (1 year contract)

AIA Singapore; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

AIA Singapore is seeking a Business Analyst to bridge business and technology, driving digital initiatives and improving user experiences across platforms.

You will gather requirements, document business rules, and support delivery of strategic BAU projects, while ensuring governance and post-implementation support.

Qualifications

• Bachelor's degree in Business, IT, CS, or related field.
• 3–4 years of experience in business analysis, digital delivery, or system implementation.
• Proficient with JIRA, Confluence, AS400.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication abilities.
• Able to work independently in a fast-paced environment.

Responsibilities

• Engage stakeholders to gather requirements and document business rules.
• Prepare and review business requirements for current and future needs.
• Develop UAT test scenarios and expected results.
• Support delivery of strategic initiatives and BAU enhancements.
• Ensure governance standards compliance.
• Collaborate to prioritize changes and mitigate risks.
• Resolve production issues and track improvement opportunities.
• Develop training materials and conduct user training.
• Manage platform-related inquiries and user support.

Skills

JIRA

Confluence

AS400

Stakeholder mgmt

Education

Bachelor's degree in IT/CS/Business

Tools

IT tools suite

Job description

Innovate And Shape What Comes Next.

At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.

Join us to create what comes next, grow through new experiences and extend your impact across Asia.

About The Role

This role offers an exciting opportunity to work at the intersection of business and technology, driving impactful digital initiatives that enhance user experiences, improve operational efficiency, and support business growth.

Innovate And Shape What Comes Next.

At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.

Join us to create what comes next, grow through new experiences and extend your impact across Asia.

About The Role

This role offers an exciting opportunity to work at the intersection of business and technology, driving impactful digital initiatives that enhance user experiences, improve operational efficiency, and support business growth.

You will actively participate in solving complex problems, collaborating with diverse stakeholders, and leveraging technology to create meaningful outcomes, deliveries and implementation of strategic & BAU initiatives in the areas of requirements, UAT and post implementation support.

What You’ll Be Doing

Business Analysis & Requirements Management

• Engage stakeholders to gather requirements, understand business processes, and document business rules.
• Prepare and review business requirements to meet current and future business needs.
• Develop UAT test scenarios, conditions, and expected results based on business requirements.

Project Delivery & Governance

• Support the delivery and implementation of strategic initiatives and BAU enhancements.
• Ensure compliance with project and QA governance standards.
• Collaborate with Leads and stakeholders to prioritize changes, identify gaps, and mitigate delivery risks.

Production Support & Continuous Improvement

• Resolve production issues, identify process and system gaps, and track enhancement opportunities.
• Support post-production activities to ensure platform stability and user satisfaction.

Training & Knowledge Management

• Develop training materials, maintain the Knowledge Library, and conduct user training and knowledge-sharing sessions.

Operational Support

• Manage platform-related enquiries and provide user support.
• Perform ad hoc panel listing uploads, including data transformation activities.

What We Are Looking For

• Bachelor's degree in Business, Information Technology, Computer Science, or a related discipline.
• Minimum 3 to 4 years of relevant experience in business analysis, digital solution delivery, or system implementation, preferably within the Corporate Solutions domain.
• Proficient in leveraging digital tools and platforms such as JIRA, Confluence, AS400, and other business analysis tools.
• Strong analytical and problem-solving skills, with a keen eye for detail and the ability to translate data and insights into actionable business improvements.
• Demonstrated ability to manage multiple priorities, work effectively under tight deadlines, and deliver quality outcomes in a fast-paced environment.
• Excellent stakeholder management, interpersonal, and communication skills, with the ability to engage, influence, and collaborate effectively across business and technology teams.
• Digitally savvy with a strong interest in emerging technologies, including Artificial Intelligence (AI), and a passion for leveraging digital solutions to enhance user experience and business outcomes.
• Self-motivated and proactive, with a positive attitude, strong learning agility, and a willingness to share knowledge and contribute to team success.
• Able to work independently with minimal supervision while remaining a collaborative, dependable, and results-oriented team player.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!