Business Analyst

COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 100,000 - 160,000; Full time

Job summary

Cognizant Technology Solutions Asia Pacific Pte. Ltd. in Singapore is seeking a senior Business Analyst to lead cross‑functional product analysis and UX initiatives.

You will translate complex business needs into user stories and process flows, and collaborate with product, tech and design teams to deliver effective solutions. The role emphasizes governance, traceability and data‑driven improvements to training and evaluation workflows, supported by strong stakeholder engagement across

Qualifications

• Minimum 8 years of experience in Business Analysis, Product Analysis, Functional Consulting or relevant experience.
• Minimum 3 years of experience leading UX, service design or user experience initiatives.
• Strong experience in requirements gathering, process mapping and stakeholder management.
• Proven experience conducting user journey studies and workflow optimisation.
• Experience translating business requirements into user stories and functional specifications.
• Practical experience with wireframing, prototyping and UX design methodologies.
• Experience working with Agile product and engineering teams.
• Strong facilitation, communication and stakeholder engagement skills.
• Working knowledge of enterprise application development lifecycle and system integrations.
• Familiarity with governance, change management and operational sustainment processes

Responsibilities

• Gather, analyse and validate business and operational requirements.
• Conduct user journey mapping, workflow analysis and usability assessments.
• Translate business needs into user stories, process flows and functional specifications.
• Lead UI/UX improvements to enhance usability and user adoption.
• Develop wireframes, prototypes and design recommendations where required.
• Manage and prioritise enhancement requests and operational feedback.
• Support user acceptance testing and solution validation activities.
• Collaborate with Product Manager, Tech Lead and development teams on solution delivery.
• Ensure requirements traceability, governance compliance and documentation are maintained.
• Drive continuous improvement of training and evaluation workflows through data-driven insights and stakeholder engagement.

Skills

Business Analysis

User Experience

Stakeholder Management

Agile

Requirements Gathering

Process Mapping

Facilitation

Communication

Governance & Change

UX Leadership

Education

Bachelor's degree in Business/Information Systems/Computer Science

Tools

Figma

Miro

FigJam

Job description

Job Responsibilities

• Gather, analyse and validate business and operational requirements.
• Conduct user journey mapping, workflow analysis and usability assessments.
• Translate business needs into user stories, process flows and functional specifications.
• Lead UI/UX improvements to enhance usability and user adoption.
• Develop wireframes, prototypes and design recommendations where required.
• Manage and prioritise enhancement requests and operational feedback.
• Support user acceptance testing and solution validation activities.
• Collaborate with Product Manager, Tech Lead and development teams on solution delivery.
• Ensure requirements traceability, governance compliance and documentation are maintained.
• Drive continuous improvement of training and evaluation workflows through data-driven insights and stakeholder engagement.

Job Requirements

• Minimum 8 years of experience in Business Analysis, Product Analysis, Functional Consulting or relevant experience
• Minimum 3 years of experience leading UX, service design or user experience initiatives.
• Strong experience in requirements gathering, process mapping and stakeholder management.
• Proven experience conducting user journey studies and workflow optimisation.
• Experience translating business requirements into user stories and functional specifications.
• Practical experience with wireframing, prototyping and UX design methodologies.
• Experience working with Agile product and engineering teams.
• Strong facilitation, communication and stakeholder engagement skills.
• Working knowledge of enterprise application development lifecycle and system integrations.
• Familiarity with governance, change management and operational sustainment processes
• Degree in Business, Information Systems, Computer Science or related discipline.
• Eligible to obtain the required security clearance.

Preferred

• Experience supporting Learning Management Systems (LMS), Training Management Systems, Evaluation Systems or HR-related platforms.
• Experience in Government, Defence, Aviation or regulated environments.
• Certifications such as CBAP, CCBA, PSPO, CSPO, CSM or UX-related certifications.
• Experience using Figma, Miro, FigJam or equivalent design and collaboration tools.