G27 - Business Analyst

FPT Asia Pacific; Singapore; On-site; SGD 85,000 - 120,000; Full time

Job summary

FPT Asia Pacific is seeking an experienced Business Analyst to support citizen- and agency-facing digital products. You will work in cross-functional product teams to drive discovery, translate user and business needs into clear requirements, and partner engineers and designers to deliver secure, scalable solutions.

In this role you will lead discovery activities, define problem statements, and manage requirements across the product lifecycle.

Qualifications

• More than 7 years of experience as a Business Analyst on digital products or technology programmes.
• Hands-on experience across product lifecycle stages: discovery, requirement gathering, stakeholder management, solutioning, delivery.
• Strong feature reasoning and system thinking with ability to model workflows, integrations and dependencies.
• Strong collaboration with UX designers in prototyping and translating ideas into deliverable solutions.
• Excellent communication and facilitation skills; able to engage technical and non-technical stakeholders.
• Comfortable working in Agile environments and supporting iterative delivery.
• Experience using JIRA and Confluence for backlog management and documentation.

Responsibilities

• Lead and support discovery activities (workshops, interviews, data/insight review) to clarify user needs and outcomes.
• Translate needs into clear user stories, acceptance criteria, workflow diagrams, and functional/non-functional requirements.
• Drive end-to-end requirement management across the product lifecycle: discovery, definition, delivery, and post-release improvements.
• Support backlog refinement, sprint planning, UAT readiness, and release communications.
• Apply strong feature reasoning to evaluate options, trade-offs, and impacts across upstream/downstream systems.
• Collaborate with UX designers to prototype and validate journeys, flows, and screens with users.
• Partner engineers and architects to ensure feasible, testable, maintainable, and secure solutions.

Skills

Stakeholder management

Agile methodologies

Requirement gathering

User story writing

Communication

Facilitation

Collaboration with UX

Education

IT-related degree

Tools

JIRA

Confluence

Job description

We are looking for an experienced Business Analyst to support the delivery of citizen- and agency-facing digital products. You will work in cross-functional product teams to drive discovery, translate user and business needs into clear requirements, and partner engineers and designers to deliver secure, scalable solutions.

Key Responsibilities

Discovery & Problem Framing

• Lead and support discovery activities (workshops, interviews, data/insight review) to clarify user needs, pain points, and desired outcomes.
• Define problem statements, scope boundaries, assumptions, and success measures with Product Owners and stakeholders.

Requirements & Product Delivery

• Translate needs into clear user stories, acceptance criteria, workflow diagrams, and functional/non-functional requirements.
• Drive end-to-end requirement management across the product lifecycle: discovery definition delivery post-release improvements.
• Support backlog refinement, sprint planning, UAT readiness, and release communications.

Feature Reasoning & System Thinking

• Apply strong feature reasoning to evaluate options, trade-offs, and impacts across upstream/downstream systems.
• Produce system thinking artefacts such as context diagrams, data flows, event flows, and dependency mapping.
• Identify edge cases, failure modes, and operational considerations early to reduce rework and delivery risk.

Stakeholder & Delivery Management

• Manage stakeholder expectations and facilitate alignment across agency users, policy teams, operations, and vendors.
• Maintain clear documentation, decisions, and traceability from requirements to delivered outcomes.
• Escalate risks early and propose mitigation options based on evidence and impact.

Collaboration with UX and Engineering

• Work closely with UX designers to prototype and validate journeys, flows, and screens with users.
• Translate prototypes into implementable requirements while preserving user intent and usability goals.
• Partner engineers and architects to ensure solutions are feasible, testable, maintainable, and secure.

Required Skills & Experience

• More than 7 years of experience as a Business Analyst on digital products or technology programmes.
• Hands-on experience across product lifecycle stages: discovery, requirement gathering, stakeholder management, solutioning, delivery.
• Strong feature reasoning and system thinking (ability to model workflows, integrations, and dependencies clearly).
• Strong collaboration experience with UX designers in prototyping and translating ideas into deliverable solutions.
• Strong communication and facilitation skills; able to engage technical and non-technical stakeholders.
• Comfortable working in Agile environments and supporting iterative delivery.
• Experience using JIRA and Confluence for backlog management and documentation.
• IT-related degree (Computer Science, Information Systems, Engineering, or equivalent experience).