Branch Manager Beauty

4EVER ANGELS BEAUTY PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

4EVER ANGELS BEAUTY PTE. LTD. in Singapore seeks a Branch Manager to support senior management, supervise the operations team, ensure service standards across Clementi, Kovan, and other locations, and drive efficiency.

You will lead daily activities, manage Mandarin-speaking stakeholders, optimize processes, and report branch performance using Excel. Bachelor's degree, 3–5 years in operations with 1 year in leadership, and Mandarin/English fluency required.

Qualifications

• Bachelor’s degree in business/operations or related field.
• 3–5 years in operations with at least 1 year in a supervisory role.
• Professional fluency in Mandarin and English.
• Advanced Excel skills including macros and Pivot Tables.
• Strong leadership and analytical thinking for data-driven decisions.

Responsibilities

• Operational supervision of daily activities and team.
• Liaise with Mandarin-speaking stakeholders, partners and vendors.
• Analyze workflows and drive process improvements.
• Compile branch performance data and present reports.
• Support recruitment, onboarding and staff training.
• Handle escalations to maintain business reputation.

Skills

Mandarin

English

Education

Bachelor's Degree in Business Management / Operations

Tools

Excel (Macros, Pivot Tables)

Data visualization tools

Job description

Job Description

We are seeking a highly motivated and experienced Branch Manager to support the senior management in overseeing the company’s business functions. You will be responsible for supervising the operations team, ensuring service standards are met across all branch locations (including Clementi, Kovan, etc.), and driving operational efficiency.

Key Responsibilities:

• Operational Supervision: Assist in managing daily business activities and supervising a team to ensure seamless service delivery.

• Bilingual Stakeholder Management: Act as the primary liaison for Chinese-speaking stakeholders, partners, and vendors. High proficiency in both spoken and written Mandarin is essential to conduct business negotiations, prepare reports in Chinese, and manage communication with Mandarin-speaking counterparts.

• Process Optimization: Analyze existing operational workflows and implement strategic improvements to enhance productivity and reduce overhead costs.

• Performance Reporting: Oversee the compilation of branch performance data (using Excel/Google Sheets) and present monthly analytical reports to the management.

• Staff Training & Onboarding: Support the recruitment and onboarding process for new hires and provide ongoing training to ensure compliance with company SOPs.

• Crisis Management: Handle escalated customer or operational issues and provide timely resolutions to maintain business reputation.

Job Requirements

• Education: Bachelor’s Degree in Business Management, Operations, or a related discipline.

• Experience: Minimum 3–5 years of relevant experience in operations, with at least 1 year in a supervisory or lead role.

• Language Skills: Professional fluency in Mandarin and English is a mandatory requirement. Candidates must be able to communicate complex business concepts effectively in Mandarin to satisfy the needs of our Mandarin-speaking business environment.

• Technical Proficiency: Advanced skills in Microsoft Excel (Macros, Pivot Tables) and data visualization tools are highly preferred.

• Leadership: Proven ability to lead and motivate a team, with strong interpersonal and conflict-resolution skills.

• Analytical Thinking: Strong problem-solving mindset with the ability to make data-driven decisions under pressure.