Branch Manager

FRESVER BEAUTY PTE. LTD.; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

FRESVER BEAUTY PTE. LTD. is seeking a Branch Manager to ensure smooth operations and drive sales at the Singapore branch.

You will oversee staff including therapists and CSOs, manage rosters, promotions, and customer service quality, and handle complaints with a focus on teamwork and excellence. Ideal candidates bring 8+ years in beauty wellness with a proven sales record, strong leadership, and a customer-centric mindset.

Qualifications

• 8+ years in the beauty wellness industry with proven sales track record.
• Independent, motivated, proactive with initiative.
• Highly motivated, sales driven and service oriented.
• Strong leadership and interpersonal skills.

Responsibilities

• Oversee branch operations and achieve daily sales targets.
• Motivate staff, ensure good communication, and foster a positive environment.
• Establish excellent customer relationships and service standards.
• Train and coach staff on daily operations, product pitches, and customer service.
• Empower staff to achieve goals and manage ad-hoc duties as required.

Skills

Leadership

Sales targets

Customer service

Team management

Communication

Job description

Main Duties & Responsibilities:

• Overall responsible and in charge of the branch’s smooth operations. This includes achieving daily branch sales target, meeting all staff (including SM, therapists and CSOs) monthly target, managing of staff’s leave applications approve staff’s OT, staff’s punctuality, staff’s appraisal, planning and updating on roster, update staff on all current promotions, making cold-calls to customers, handling customer’s complaint, staff’s grievances, branch’s cleanliness and etc
• To motivate staff in building team work, ensure good communication among staff and foster a positive working environment
• To establish good relationship and provide excellent service to customers
• Sharing of knowledge to staff, perform staff training and coaching on effective practices regularly in relation to daily operations matter, sales pitch on products and treatments, customer service and etc
• Empower staff to accomplish task and achieve desired goal
• Perform any other ad-hoc duties and other matters as assigned by the Company

Requirements:

• Min. 8 years' experience in the beauty wellness industry with proven track record in sales target
• Independent, motivated, optimistic and possess initiative
• Highly motivated, sales driven and service oriented
• Good interpersonal skills and communication qualities
• Team player with ability to cooperate with colleagues and have strong leadership capabilities
• Willing to work retail hours (including weekends and public holidays)
• Passionate about the beauty and service industry
• Attractive package will be offered (including basic salary, commission and incentives)