Branch Digital Banking & Advisory Specialist

UOB; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

1011 United Overseas Bank Ltd is seeking a customer-centric professional in Singapore to deliver exceptional service and educate customers on digital solutions. You will engage clients with needs-based banking advice, connect them with appropriate products, and support onboarding across digital and branch channels.

The role emphasizes risk-conscious operations, regulatory compliance, and collaborating with product specialists to grow the business while maintaining strong customer relationships.

Qualifications

• Hold a Diploma or Degree in Business, Finance, Banking, or a related field.
• Possess strong communication, interpersonal, and customer engagement skills.
• Ability to provide advisory solutions across banking products.
• Demonstrate a customer-centric mindset with a passion for delivering excellent service.
• Have strong attention to detail and an appreciation for risk and compliance requirements.
• Can understand customer needs and confidently recommend suitable banking products and solutions.
• Open to periodic rotation across branch locations based on business needs.
• Relevant banking, wealth or financial advisory certifications will be an advantage.

Responsibilities

• Deliver Customer Service Excellence and educate customers on digital self-service banking.
• Engage customers with needs-based advisory conversations and connect them to suitable solutions.
• Support account opening, onboarding journeys, and ensure a smooth experience across channels.
• Maintain operational accuracy, manage risks, and adhere to regulatory requirements.

Skills

Communication

Interpersonal

Customer engagement

Advisory solutions

Customer-centric

Attention to detail

Risk awareness

Branch rotation

Certifications advantage

Education

Diploma or Degree in Business/Finance/Banking

Job description

1011 United Overseas Bank Ltd is seeking a customer-centric professional in Singapore to deliver exceptional service and educate customers on digital solutions. You will engage clients with needs-based banking advice, connect them with appropriate products, and support onboarding across digital and branch channels.

The role emphasizes risk-conscious operations, regulatory compliance, and collaborating with product specialists to grow the business while maintaining strong customer relationships.