Branch Digital Experience Lead

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

United Overseas Bank Ltd in Singapore seeks a Branch Digital Executive to bridge traditional banking with digital transformation across channels. You will assist walk-in customers with transactions, promote digital solutions, and help with e-form submissions and inquiries in both physical and digital channels.

Responsibilities include engaging customers, advising on banking products, promoting UOB digital tools, and supporting daily branch operations while maintaining compliance and service

Qualifications

• Diploma/Degree in Business, Finance, or related field.
• Strong communication and customer service skills.
• Ability to provide advisory solutions across banking products.
• Comfortable with digital tools and promoting digital adoption.

Responsibilities

• Engage customers through in-branch interactions and outbound calls to identify banking needs and offer tailored solutions.
• Provide advisory solutions in accordance with customer needs and promote UOB digital channels.
• Drive digital adoption by educating customers on benefits and usage of UOB's digital channels.
• Support and perform account opening, guiding customers through both digital and physical channels for a seamless start.
• Assist with daily branch operations, including account opening checks, branch admin duties, and back-office tasks.
• Maintain professional workspace and ensure confidentiality and operational efficiency.
• Ensure compliance with bank policies and promptly address risk and control issues.

Skills

Communication skills

Customer service

Advisory skills

Digital adoption

Detail oriented

Customer focus

Learning mindset

Education

Business/Finance degree

Job description

United Overseas Bank Ltd in Singapore seeks a Branch Digital Executive to bridge traditional banking with digital transformation across channels. You will assist walk-in customers with transactions, promote digital solutions, and help with e-form submissions and inquiries in both physical and digital channels.

Responsibilities include engaging customers, advising on banking products, promoting UOB digital tools, and supporting daily branch operations while maintaining compliance and service