BNPL Product Manager - Global Payment

Bytedance; Singapore; On-site; SGD 110,000 - 150,000; Full time

Job summary

ByteDance in Singapore is seeking an experienced Product Manager to lead BNPL initiatives across its global products, aligning with legal, compliance, engineering, design, marketing, and business teams.

You will analyse market trends, collaborate with payment partners, and manage end-to-end BNPL processes, from onboarding to dispute resolution, while partnering with analytics to build KPIs and dashboards. The role requires ownership and the ability to work in a fast-paced, global environment.

Qualifications

• Bachelor's degree in business, economics, CS or related field.
• 3+ years of product management experience, preferably in payments/BNPL/eCommerce.
• Strong analytical skills and data-driven decision making.
• Excellent communication and collaboration across teams.
• Experience with end-to-end product management processes.

Responsibilities

• Develop and refine BNPL product roadmap and strategy with cross-functional teams.
• Analyze market trends and customer behavior to identify growth opportunities.
• Collaborate with payment partners to integrate BNPL solutions with regulatory compliance.
• Manage end-to-end BNPL transactions from onboarding to dispute resolution.
• Partner with analytics to create reports, KPIs, and dashboards to track performance.
• Work with customer support and operations to resolve BNPL issues promptly.
• Stay updated on BNPL industry trends, regulations, and best practices.

Skills

Product management

Data analysis

Cross-functional collaboration

Communication

End-to-end PM

Education

Bachelor's degree

Job description

Responsibilities

Team Introduction
In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. This is an exciting opportunity to make an impact on global scale across all ByteDance's business usecases.

Key Responsibilities:

• Develop and refine our BNPL product roadmap and strategy, in collaboration with cross-functional teams such as legal, compliance, engineering, design, marketing, and business.
• Analyze market trends, customer behavior, and data to identify opportunities for growth and optimization.
• Collaborate with payment partners to integrate BNPL solutions (whitelable or cobranding) onto our platform, ensuring seamless user experience and adherence to regulatory standards.
• Manage the end-to-end process of BNPL transactions, from onboarding new customers to resolving any disputes or issues that may arise.
• Work closely with our analytics team to develop reports, KPIs, and dashboards to track performance and identify areas for improvement.
• Collaborate with customer support and operations teams to ensure timely and effective resolution of customer issues related to BNPL services.
• Stay up-to-date on industry trends, regulations, and best practices related to BNPL solutions.

Qualifications

Minimum Qualifications:

• Bachelor's degree in business, economics, computer science, or a related field.
• 3+ years of experience in product management, preferably with experience in the payments, BNPL, loan, finance, or eCommerce space.
• Strong analytical skills and experience with data-driven decision-making.
• Excellent communication and collaboration skills, with the ability to work effectively across multiple teams and departments.
• Experience with end-to-end product management processes, including idea generation, roadmap development, feature prioritization, and launch.

Preferred Qualifications:

• Self-starter with a strong sense of ownership and accountability for delivering results.
• Comfortable working in a fast-paced, dynamic environment with competing priorities and tight deadlines.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.