Bilingual Onsite Logistics Order Management Supervisor

Expeditors; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

Expeditors is seeking a Supervisor for Logistics Order Management (onsite with customer) in Singapore. The role leads the order management team, drives process improvements, and ensures client service levels while collaborating with cross-functional teams.

The ideal candidate has extensive order management and logistics experience and strong ERP proficiency. The position requires working onsite in a fast-paced environment, with ownership of customer interactions and performance metrics.

Qualifications

• Bachelor’s degree or equivalent working experience.
• Minimum 5 years of experience in Order Management, logistics, and/or high-volume customer service roles.
• Fluent in English with excellent written and oral communication skills.
• Strong knowledge of ERP systems (SAP, Oracle, NetSuite) and Google Workspace/Microsoft Office.
• Ability to interpret data, make informed decisions, and triage tasks in a fast-paced environment.

Responsibilities

• Act as the primary point of escalation for assigned key customers and enhance relationships by identifying areas for improvement in the order-to-delivery experience.
• Oversee daily order processing, projects, and team performance to consistently meet KPIs, OKRs, and client SLAs.
• Support the execution, analysis, and review of operational reports, dashboards, and presentations to provide stakeholders with real-time visibility.
• Analyze workflows to summarize insights, propose process enhancements, reduce errors, accelerate order cycle times, and minimize operational costs.
• Delegate daily tasks, guide team members, and step in for management as needed.
• Conduct regular check-ins, execute training plans, evaluate contributions for annual performance reviews, and address employee performance gaps.
• Monitor productivity models to track current workloads, forecast staffing needs, and balance team capacity.
• Execute and implement assigned individual projects aimed at scaling order management systems or automating data entry workflows.
• Promote a successful atmosphere, maintain regular syncs with management, and foster a positive, can-do team culture.

Skills

ERP systems

Data analysis

English fluency

Team leadership

Process improvement

Education

Bachelor’s degree or equivalent

Tools

SAP

Oracle

NetSuite

Google Sheets/Excel

Job description

Expeditors is seeking a Supervisor for Logistics Order Management (onsite with customer) in Singapore. The role leads the order management team, drives process improvements, and ensures client service levels while collaborating with cross-functional teams.

The ideal candidate has extensive order management and logistics experience and strong ERP proficiency. The position requires working onsite in a fast-paced environment, with ownership of customer interactions and performance metrics.