Senior Order Management Lead - Logistics & Process Improvement

Expeditors International; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Expeditors is seeking a Supervisor in Order Management to lead a cross-functional team in Singapore. You will be the primary contact for complex inquiries between customers and internal teams, driving process improvements and ensuring service levels.

You will oversee daily order processing, analyze workflows, and push for cost efficiencies while coaching staff and maintaining a productive team culture in a fast-paced logistics environment.

Qualifications

• Bachelor's degree or equivalent working experience.
• Min. 5 years of experience in Order Management, logistics, and/or high-volume customer service roles
• Strong knowledge of ERP systems (e.g., SAP, Oracle, NetSuite) and Google Workspace/Microsoft Office (advanced data analysis using Google Sheets/Excel)
• Successfully demonstrated knowledge and understanding of at least one area of business within the Professional Services Onsite Team
• Fluent in English with excellent written and oral communication skills
• Excellent customer service skillsSelf-starter with an analytical mindset, ability to interpret data, make informed decisions, and triage tasks in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Ability to define, develop, and document business processes and procedures

Responsibilities

• Act as the primary point of escalation for assigned key customers and enhance relationships by identifying areas for improvement in the order-to-delivery experience
• Oversee daily order processing, projects, and team performance to consistently meet KPIs, OKRs, and client SLAs
• Supports the execution, analysis, and review of operational reports, dashboards, and presentations to provide stakeholders with real-time visibility
• Analyze workflows to summarize insights, propose process enhancements, reduce errors, accelerate order cycle times, and minimize operational costs
• Delegate daily tasks, guide team members, and step in for management as needed
• Conduct regular check-ins, execute training plans, evaluate contributions for annual performance reviews, and address employee performance gaps
• Monitor productivity models to track current workloads, forecast staffing needs, and balance team capacity
• Execute and implement assigned individual projects aimed at scaling order management systems or automating data entry workflows
• Promote a successful atmosphere, maintain regular syncs with management, and foster a positive, can-do team culture

Skills

Fluent English communication

Excellent customer service

Analytical mindset

Data interpretation

Detail-oriented

Education

Bachelor's degree or equivalent working experience

Tools

SAP

Oracle

NetSuite

Google Workspace

Microsoft Office

Google Sheets/Excel

Job description

Expeditors is seeking a Supervisor in Order Management to lead a cross-functional team in Singapore. You will be the primary contact for complex inquiries between customers and internal teams, driving process improvements and ensuring service levels.

You will oversee daily order processing, analyze workflows, and push for cost efficiencies while coaching staff and maintaining a productive team culture in a fast-paced logistics environment.