Supervisor - Logistics Order Management (onsite with customer)

Expeditors; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

Expeditors is seeking a Supervisor for Logistics Order Management (onsite with customer) in Singapore. The role leads the order management team, drives process improvements, and ensures client service levels while collaborating with cross-functional teams.

The ideal candidate has extensive order management and logistics experience and strong ERP proficiency. The position requires working onsite in a fast-paced environment, with ownership of customer interactions and performance metrics.

Qualifications

• Bachelor’s degree or equivalent working experience.
• Minimum 5 years of experience in Order Management, logistics, and/or high-volume customer service roles.
• Fluent in English with excellent written and oral communication skills.
• Strong knowledge of ERP systems (SAP, Oracle, NetSuite) and Google Workspace/Microsoft Office.
• Ability to interpret data, make informed decisions, and triage tasks in a fast-paced environment.

Responsibilities

• Act as the primary point of escalation for assigned key customers and enhance relationships by identifying areas for improvement in the order-to-delivery experience.
• Oversee daily order processing, projects, and team performance to consistently meet KPIs, OKRs, and client SLAs.
• Support the execution, analysis, and review of operational reports, dashboards, and presentations to provide stakeholders with real-time visibility.
• Analyze workflows to summarize insights, propose process enhancements, reduce errors, accelerate order cycle times, and minimize operational costs.
• Delegate daily tasks, guide team members, and step in for management as needed.
• Conduct regular check-ins, execute training plans, evaluate contributions for annual performance reviews, and address employee performance gaps.
• Monitor productivity models to track current workloads, forecast staffing needs, and balance team capacity.
• Execute and implement assigned individual projects aimed at scaling order management systems or automating data entry workflows.
• Promote a successful atmosphere, maintain regular syncs with management, and foster a positive, can-do team culture.

Skills

ERP systems

Data analysis

English fluency

Team leadership

Process improvement

Education

Bachelor’s degree or equivalent

Tools

SAP

Oracle

NetSuite

Google Sheets/Excel

Job description

Supervisor - Logistics Order Management (onsite with customer)

• Full-time

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Globally unified systems

The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.

The Supervisor is a senior-level operations role responsible for supporting Order Management Operations and serving as the primary point of contact for complex inquiries between customers and cross-functional teams.

This role leads the order management team, drives process enhancements, ensures adherence to client service levels, and implements effective supply chain solutions while championing company values and culture.

Responsibilities

• Act as the primary point of escalation for assigned key customers and enhance relationships by identifying areas for improvement in the order-to-delivery experience
• Oversee daily order processing, projects, and team performance to consistently meet KPIs, OKRs, and client SLAs
• Supports the execution, analysis, and review of operational reports, dashboards, and presentations to provide stakeholders with real-time visibility
• Analyze workflows to summarize insights, propose process enhancements, reduce errors, accelerate order cycle times, and minimize operational costs
• Delegate daily tasks, guide team members, and step in for management as needed
• Conduct regular check-ins, execute training plans, evaluate contributions for annual performance reviews, and address employee performance gaps
• Monitor productivity models to track current workloads, forecast staffing needs, and balance team capacity
• Execute and implement assigned individual projects aimed at scaling order management systems or automating data entry workflows
• Promote a successful atmosphere, maintain regular syncs with management, and foster a positive, can-do team culture

Requirements

• Bachelor's degree or equivalent working experience
• Min. 5 years of experience in Order Management, logistics, and/or high-volume customer service roles
• Strong knowledge of ERP systems (e.g., SAP, Oracle, NetSuite) and Google Workspace/Microsoft Office (advanced data analysis using Google Sheets/Excel)
• Successfully demonstrated knowledge and understanding of at least one area of business within the Professional Services Onsite Team
• Fluent in English with excellent written and oral communication skills
• Self-starter with an analytical mindset, ability to interpret data, make informed decisions, and triage tasks in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Ability to define, develop, and document business processes and procedures

Only those currently residing in Singapore with a valid residency status need to apply