BHOM AIOps Consultant - Observability & AI

INNOVATIQ TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

INNOVATIQ TECHNOLOGIES PTE. LTD. seeks an experienced AMS Consultant to provide consultative operational and post-implementation support for BMC Helix customers worldwide.

You will manage incidents, upgrades, patching, integrations, and optimization activities while driving value from BHOM AIOps investments. The role requires hands-on BHOM AIOps experience, strong stakeholder management, and willingness to work across global teams.

Qualifications

• Bachelor’s degree in engineering, Computer Science, Information Technology, or a related discipline.
• 7–12 years of experience in IT Operations, Managed Services, Enterprise Monitoring, or Consulting environments.
• Strong customer-facing consulting and stakeholder management skills.
• Excellent verbal and written communication skills.
• Ability to work independently as well as in global, cross-functional teams.

Responsibilities

• Provide L2/L3 operational support for BHOM AIOps platforms as per agreed SLAs.
• Administer, configure, customize, and maintain BHOM AIOps solutions to ensure platform availability and performance.
• Manage BHOM AIOps capabilities including Event Correlation, Situations, Service Health, Topology, Impact Analysis, and Intelligent Automation.
• Configure and optimize AI/ML driven BHOM AIOps capabilities such as anomaly detection, event noise reduction, predictive analytics, event enrichment, and root cause analysis.
• Develop and maintain Service Models, Business Services, topology mappings, dashboards, and monitoring policies.
• Troubleshoot platform, integration, customization, and performance issues across BHOM AIOps environments.
• Configure and manage integrations between BMC Helix solutions such as ITSM, Discovery, cloud platforms, and third-party monitoring tools.
• Lead or participate in teams comprising BMC Helix, partner, and customer resources to deliver successful outcomes.
• Drive adoption of monitoring, observability, and AIOps capabilities across customer environments.
• Collaborate with Service Owners and stakeholders to define KPIs, service health metrics, reporting, and operational dashboards.
• Plan and execute product upgrades, patching, migrations, and rollout of new platform capabilities.
• Support & Help Customer adopt HelixGPT, Intelligent Automation, and emerging Agentic Operations use cases where applicable.
• Follow BMC Helix best practices and contribute to Continuous Service Improvement (CSI) initiatives.

Skills

Customer-facing consulting

Stakeholder management

Communication

Team collaboration

Analytical thinking

Education

Bachelor's degree (engineering, Computer Science, IT)

Tools

Kubernetes

OpenShift

Docker

Linux/Unix

Windows

Cloud technologies

Job description

INNOVATIQ TECHNOLOGIES PTE. LTD. seeks an experienced AMS Consultant to provide consultative operational and post-implementation support for BMC Helix customers worldwide.

You will manage incidents, upgrades, patching, integrations, and optimization activities while driving value from BHOM AIOps investments. The role requires hands-on BHOM AIOps experience, strong stakeholder management, and willingness to work across global teams.