Helix AIOps Consultant: Observability, RCA & Automation

AVENSYS CONSULTING PTE. LTD.; Singapore; On-site; SGD 140,000 - 210,000; Full time

Benefits offered by this job

Company benefits

Collaborative work environment

Career progression

Job summary

Avensys is a reputed global IT professional services company headquartered in Singapore. Avensys provides L2/L3 operational support for BHOM AIOps platforms and maintains platform availability across multiple environments.

You will configure, optimize, and integrate BHOM AIOps capabilities with ITSM, cloud platforms, and third‑party monitoring tools. The role emphasizes hands‑on platform upgrades, patching, and drift management, with strong focus on customer‑facing consulting and

Qualifications

• Bachelor's degree in engineering, Computer Science, Information Technology, or related discipline.
• 7–12 years of experience in IT Operations, Managed Services, Enterprise Monitoring, or Consulting environments.
• Strong customer-facing consulting and stakeholder management skills.
• Excellent verbal and written communication skills in English.
• Ability to work independently as well as in global, cross-functional teams.

Responsibilities

• Provide L2/L3 operational support for BHOM AIOps platforms as per SLAs.
• Administer, configure, and maintain BHOM AIOps solutions for availability and performance.
• Manage BHOM AIOps capabilities including Event Correlation, Situations, Service Health, Topology, Impact Analysis, and Intelligent Automation.
• Configure and optimize AI/ML driven BHOM AIOps capabilities such as anomaly detection and root cause analysis.
• Develop and maintain Service Models, Business Services, topology mappings, dashboards, and monitoring policies.
• Troubleshoot platform, integration, and performance issues across BHOM AIOps environments.
• Lead or participate in teams to deliver successful outcomes with BMC Helix and partners.

Skills

Customer-facing consulting

Stakeholder management

Communication skills (English)

Independent working

Team collaboration

Education

Bachelor's degree in engineering/IT

Tools

Kubernetes (K8s)

OpenShift

Docker

Linux/Unix

Windows

Cloud technologies

Networking

APIs

Splunk

Dynatrace

AppDynamics

Prometheus

Azure Monitor

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Avensys provides L2/L3 operational support for BHOM AIOps platforms and maintains platform availability across multiple environments.

You will configure, optimize, and integrate BHOM AIOps capabilities with ITSM, cloud platforms, and third‑party monitoring tools. The role emphasizes hands‑on platform upgrades, patching, and drift management, with strong focus on customer‑facing consulting and