BMC Helix Discovery AMS Engineer — Hybrid/Multi-Cloud

INNOVATIQ TECHNOLOGIES PTE. LTD.; Singapore; Hybrid; SGD 150,000 - 260,000; Full time

Job summary

INNOVATIQ TECHNOLOGIES PTE. LTD. seeks an experienced AMS Consultant for BMC Helix Discovery to deliver post-implementation support, optimization, and continuous improvement across hybrid and multi-cloud estates.

You will handle incidents, changes, upgrades, and integrations with cross-functional teams. The role requires strong customer-facing ownership, ITIL-aligned processes, and hands-on administration of on-premise and SaaS deployments.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent.
• 7–10 years of relevant experience with BMC Helix Discovery/ADDM.
• Hands-on administration in enterprise-scale Discovery operations.

Responsibilities

• Provide L2/L3 operational support for BMC Helix Discovery per SLAs.
• Administer SaaS and/or on-prem environments, including clusters, roles, and configurations.
• Monitor discovery health, data quality, and queue performance.
• Plan, install, configure, upgrade, and decommission Outposts across networks and clouds.
• Lead technical discussions with customers and stakeholders; provide RCA and recovery plans.
• Participate in shift, weekend, and on-call support.

Skills

BMC Helix Discovery

L2/L3 Support

Incident & problem management

Multi-cloud operations

Scripting (Python/PowerShell)

Customer communication

Documentation

Education

Bachelor's degree in Engineering/CS/IT

Tools

BMC Helix CMDB

Jira/ServiceNow

REST APIs

Job description

INNOVATIQ TECHNOLOGIES PTE. LTD. seeks an experienced AMS Consultant for BMC Helix Discovery to deliver post-implementation support, optimization, and continuous improvement across hybrid and multi-cloud estates.

You will handle incidents, changes, upgrades, and integrations with cross-functional teams. The role requires strong customer-facing ownership, ITIL-aligned processes, and hands-on administration of on-premise and SaaS deployments.