BHOM AIOps & Observability Consultant

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking a skilled BMC Helix AMS Consultant - BHOM AIOps to provide consultative operational and post-implementation support for BHOM AIOps customers worldwide. The role focuses on stability, proactive operations, and continuous improvement across BHOM environments.

You will manage incidents, problems, upgrades, patches, integrations, and optimization activities while helping customers maximize value from BHOM AIOps investments and Observability.

Qualifications

• Experience with BHOM AIOps and Observability in enterprise environments.
• Strong incident and problem management skills with a focus on proactive operations.
• Experience with upgrades, patching, integrations, and platform optimization.

Responsibilities

• Provide L2/L3 operational support for BHOM AIOps platforms per SLAs.
• Administer, configure, customize, and maintain BHOM AIOps to ensure availability and performance.
• Manage capabilities including Event Correlation, Situations, Service Health, Topology, and AI-driven automation.
• Configure AI/ML driven BHOM AIOps capabilities such as anomaly detection, noise reduction, and root cause analysis.
• Develop and maintain Service Models, business services, topology mappings, dashboards, and monitoring policies.
• Troubleshoot platform, integration, and performance issues across BHOM AIOps environments.
• Lead or participate in cross-functional teams to deliver outcomes and drive adoption of monitoring and AIOps.

Skills

BHOM AIOps

Observability

Incident management

L2/L3 support

Tools

BMC Helix

Discovery

ITSM tools

Monitoring platforms

Job description

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking a skilled BMC Helix AMS Consultant - BHOM AIOps to provide consultative operational and post-implementation support for BHOM AIOps customers worldwide. The role focuses on stability, proactive operations, and continuous improvement across BHOM environments.

You will manage incidents, problems, upgrades, patches, integrations, and optimization activities while helping customers maximize value from BHOM AIOps investments and Observability.