BMC Helix AMS Consultant - BHOM AIOps

AVENSYS CONSULTING PTE. LTD.; Singapore; On-site; SGD 140,000 - 210,000; Full time

Benefits offered by this job

Company benefits

Collaborative work environment

Career progression

Job summary

Avensys is a reputed global IT professional services company headquartered in Singapore. Avensys provides L2/L3 operational support for BHOM AIOps platforms and maintains platform availability across multiple environments.

You will configure, optimize, and integrate BHOM AIOps capabilities with ITSM, cloud platforms, and third‑party monitoring tools. The role emphasizes hands‑on platform upgrades, patching, and drift management, with strong focus on customer‑facing consulting and

Qualifications

• Bachelor's degree in engineering, Computer Science, Information Technology, or related discipline.
• 7–12 years of experience in IT Operations, Managed Services, Enterprise Monitoring, or Consulting environments.
• Strong customer-facing consulting and stakeholder management skills.
• Excellent verbal and written communication skills in English.
• Ability to work independently as well as in global, cross-functional teams.

Responsibilities

• Provide L2/L3 operational support for BHOM AIOps platforms as per SLAs.
• Administer, configure, and maintain BHOM AIOps solutions for availability and performance.
• Manage BHOM AIOps capabilities including Event Correlation, Situations, Service Health, Topology, Impact Analysis, and Intelligent Automation.
• Configure and optimize AI/ML driven BHOM AIOps capabilities such as anomaly detection and root cause analysis.
• Develop and maintain Service Models, Business Services, topology mappings, dashboards, and monitoring policies.
• Troubleshoot platform, integration, and performance issues across BHOM AIOps environments.
• Lead or participate in teams to deliver successful outcomes with BMC Helix and partners.

Skills

Customer-facing consulting

Stakeholder management

Communication skills (English)

Independent working

Team collaboration

Education

Bachelor's degree in engineering/IT

Tools

Kubernetes (K8s)

OpenShift

Docker

Linux/Unix

Windows

Cloud technologies

Networking

APIs

Splunk

Dynatrace

AppDynamics

Prometheus

Azure Monitor

Job description

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

Key Responsibilities/Duties

• Provide L2/L3 operational support for BHOM AIOps platforms as per agreed SLAs.
• Administer, configure, customize, and maintain BHOM AIOps solutions to ensure platform availability and performance.
• Manage BHOM AIOps capabilities including Event Correlation, Situations, Service Health, Topology, Impact Analysis, and Intelligent Automation.
• Configure and optimize AI/ML driven BHOM AIOps capabilities such as anomaly detection, event noise reduction, predictive analytics, event enrichment, and root cause analysis.
• Develop and maintain Service Models, Business Services, topology mappings, dashboards, and monitoring policies.
• Troubleshoot platform, integration, customization, and performance issues across BHOM AIOps environments.
• Configure and manage integrations between BMC Hleix solutions such as ITSM, Discovery, cloud platforms, and third-party monitoring tools.
• Lead or participate in teams comprising BMC Helix , partner, and customer resources to deliver successful outcomes.
• Drive adoption of monitoring, observability, and AIOps capabilities across customer environments.
• Collaborate with Service Owners and stakeholders to define KPIs, service health metrics, reporting, and operational dashboards.
• Plan and execute product upgrades, patching, migrations, and rollout of new platform capabilities.
• Support & Help Customer adopt HelixGPT, Intelligent Automation, and emerging Agentic Operations use cases where applicable.
• Follow BMC Helix best practices and contribute to Continuous Service Improvement (CSI) initiatives.

Core Qualifications

• Bachelor's degree in engineering, Computer Science, Information Technology, or a related discipline.
• 7-12 years of experience in IT Operations, Managed Services, Enterprise Monitoring, or Consulting environments.
• Strong customer-facing consulting and stakeholder management skills.
• Excellent verbal and written communication skills in English.
• Ability to work independently as well as in global, cross-functional teams.

BHM AIOps Expertise

Strong understanding of:

• Event Correlation & Noise Reduction
• Situation Management
• Service Health Monitoring
• Service Blueprints & Dynamic Service Modeling
• Root Cause Analysis (RCA)
• Anomaly Detection & Predictive Analytics
• Business Service Monitoring

• Experience with monitoring policies, event management, service impact management, and operational analytics.
• Hands-on experience planning and executing platform upgrades, patching, migrations, and lifecycle management activities.
• Strong knowledge of Kubernetes (K8s), OpenShift, Docker, Linux/Unix, and Windows environments supporting Helix platforms as well Good understanding of Cloud technologies, networking, databases, APIs, and enterprise application architectures.
• Experience troubleshooting issues across applications, infrastructure, database, platform, and integration layers.
• Experience integrating BMC solutions with tools such as Splunk, Dynatrace, AppDynamics, Prometheus, Azure Monitor etc.
• Strong analytical, troubleshooting, communication, and customer-facing consulting skills.
• BMC Helix certifications such as BCA and BCP in TSOM/BHOM are highly preferred, along with a strong understanding of ITIL framework and ITIL certification
• Exposure to HelixGPT, Intelligent Automation, Digital Workplace, and Agentic AI capabilities is an advantage.
• Willingness to work in shifts, weekends, and on-call support rotations as required.

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

Your interest will be treated with strict confidentiality.