Bellman

Banyan Tree Hotels & Resorts Pte Ltd; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

Banyan Tree Hotels & Resorts Pte Ltd in Singapore is seeking a friendly Bellman/Service Ambassador to warmly welcome guests, assist with luggage, escort guests to rooms, and share information about hotel amenities.

You will maintain a tidy bell desk, handle luggage storage securely, support vehicle readiness, and monitor public areas to ensure guest safety. This role requires 1–2 years in luxury hospitality and a calm, professional demeanor under pressure.

Qualifications

• 1–2 years of similar experience, preferably in a luxury hotel or resort setting.
• Able to handle high-pressure situations with professionalism.
• Strong communication and organizational skills.

Responsibilities

• Greet guests upon arrival, assist with luggage, escort to rooms, and share information about hotel amenities.
• Assist with check-out process and arrange transportation as needed.
• Efficiently manage and transport guest luggage and provide secure luggage storage.
• Maintain a clean, organized bell desk and luggage storage area; keep vehicles clean and ready for guest use.
• Monitor guest activity in public areas to ensure safety and report concerns.

Skills

Guest service

Communication

Luggage handling

Organizational skills

Job description

Main Duties and Responsibilities

As the Resort’s Service Ambassadors, you will be responsible for promoting and driving our unparalleled standards of service and guest excellence. You will welcome of our guests with our Brand’s signature level of service upon their arrival and departure from our Resort. The Bellman will play an important role in assisting our guests with their luggage and other needs with professionalism and courtesy.

Key Responsibilities

Guest Arrival and Departure:

• Greet our guests warmly upon arrival, assist with luggage, and escort them to their rooms, providing information about the hotel and its amenities.
• Assist with the check-out process, ensuring that guests' luggage is handled and transportation is arranged as needed.

Luggage Handling:

• Efficiently manage and transport guest luggage, ensuring that items are handled with care and delivered to the correct room or location.
• Provide luggage storage services, including the secure handling of guests’ belongings.

Operational Support:

• Maintain a clean and organized bell desk and luggage storage area, ensuring that equipment and supplies are in good working condition.
• Assist with the maintenance of hotel vehicles, including keeping them clean and ensuring they are ready for guest use.
• Monitor guest activity in public areas, ensuring the safety and security of both guests and their belongings.
• Report any unusual activity or safety concerns to the appropriate department.

Job Requirements

• 1 – 2 years of similar experience, preferably in a luxury hotel or resort setting.
• Able to handle high-pressure situations with professionalism.
• Strong communication and organizational and skills.