Bell Captain

W SINGAPORE SENTOSA COVE; Singapore; On-site; SGD 26,000 - 37,000; Full time

Job summary

Marriott International in Singapore is seeking a guest services associate to respond to guest requests for special arrangements, manage calls and inquiries, and coordinate with bell staff and housekeeping to ensure seamless service.

You will gather local information, welcome guests, and maintain accurate logbooks while upholding hotel standards and safety policies. This role requires clear communication and a professional appearance.

Qualifications

• High school diploma or G.E.D. required.

Responsibilities

• Respond to guest requests for special arrangements or services.
• Identify appropriate providers and make arrangements.
• Assist guests with information about the local area and events.
• Answer, record, and process guest calls, messages, requests, questions, or concerns.
• Coordinate with Bellperson, Housekeeping, and other departments to resolve issues.
• Maintain logbooks and daily memo entries.

Skills

Guest service

Education

High school diploma or G.E.D.

Job description

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.