BEAUTY CENTRE MANAGER

three petals beauty pte. ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

three petals beauty pte. ltd. is seeking a capable Operations Manager to oversee the daily operations of the beauty centre, supervise staff, and ensure outstanding customer service. You will handle appointments, respond to customer enquiries, monitor sales performance, and uphold high standards of cleanliness and service quality.

The role focuses on maintaining customer satisfaction and implementing efficient processes to ensure consistent delivery of excellent service across the centre.

Responsibilities

• Manage and supervise staff to ensure smooth daily operations of the beauty centre
• Coordinate and handle customer appointments and enquiries to optimize client experience
• Monitor sales performance and analyze trends to support business growth
• Maintain high standards of cleanliness and service quality to enhance customer satisfaction
• Implement processes that ensure consistent delivery of excellent customer service

Job description

Job Summary

Responsible for overseeing the daily operations of the beauty centre, managing and supervising staff, ensuring excellent customer service, handling appointments and customer enquiries, monitoring sales performance, and maintaining high standards of cleanliness, service quality, and overall customer satisfaction.

Responsibilities

• Manage and supervise staff to ensure smooth daily operations of the beauty centre
• Coordinate and handle customer appointments and enquiries to optimize client experience
• Monitor sales performance and analyze trends to support business growth
• Maintain high standards of cleanliness and service quality to enhance customer satisfaction
• Implement processes that ensure consistent delivery of excellent customer service