Beauty Centre Manager

SJ 4 PTE. LTD.; Singapore; Vor Ort; SGD 36.000 - 58.000; Vollzeit

Zusammenfassung

SJ 4 PTE. LTD. in Singapore is seeking a capable Operations and Service Manager to oversee day-to-day beauty service operations, reservations, and reception logistics. You will lead by example, ensuring high standards of service, hygiene and appearance across the team.

In this role you will coach staff, drive sales KPIs, and arrange training while delivering outstanding customer experiences in a fast-paced environment.

Qualifikationen

• Experience in beauty services.
• Willingness to learn and positive attitude.
• Qualified with working experience, preferably in relevant industry.

Aufgaben

• Perform skin and body analysis for new and existing customers.
• Expose customers to a diverse range of beauty treatments.
• Assist in managing day-to-day operations of reservations and reception.
• Make professional recommendations on products, treatments and service packages.
• Staffing, staff development and training responsibility.
• Evaluate team performance and provide timely disciplinary actions if needed.
• Arrange training programs and skill upgrading for staff.
• Responsible for sales and achieving KPIs and targets.
• Regularly evaluate business processes, procedures and systems.
• Manage customer complaints promptly.

Kenntnisse

Beauty services experience

Staff management

Sales target achievement

Jobbeschreibung

Responsibilities:

• Able to perform skin and body analysis for new and existing customers.
• Exposures to a diverse range of beauty treatments, including skin, face, body, slimming, hair removal, skin whitening etc.
• To assist in managing the day-to-day Operations of the business with a focus on all service and operational logistics of the reservations and reception.
• Makes professional recommendations on products, treatments and service packages to customers.
• Responsible for staffing, staff development and training.
• Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation.
• Arrange training programs and skill upgrading courses for company staff.
• Responsibly for Sales and achieving Sales KPI and target.
• Regularly evaluates business processes, procedures and systems, makes recommendations as necessary.
• Manage customers complaint on a timely manner.

Requirement:

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.