BEAUTY CENTRE MANAGER

jia le beauty pte. ltd.; Singapore; On-site; SGD 50,000 - 67,000; Full time

Job summary

Jia Le Beauty Pte. Ltd.

in Singapore is seeking an experienced operations and service manager to oversee skin and body analysis, guide guests through a range of beauty treatments, and ensure seamless reservations and reception. The role involves staff development, training, evaluating performance, delivering disciplinary action when needed, driving sales and meeting KPIs, and continually improving processes.

Qualifications

• Able to perform skin and body analysis for customers.
• Makes professional recommendations on products, treatments and service packages.
• Responsible for staffing, staff development and training.
• Arrange training programs and skill upgrading courses for staff.
• Sales driven with ability to meet KPI targets.
• Evaluate business processes and suggest improvements.
• Manage customer complaints in a timely manner.

Responsibilities

• Perform skin and body analysis for new and existing customers.
• Expose customers to a diverse range of beauty treatments including skin, face, body, slimming, hair removal, and skin whitening.
• Assist in managing day-to-day operations with a focus on reservations and reception logistics.
• Provide product and treatment recommendations to customers.
• Staffing, staff development and training.
• Evaluate and supervise team performance; provide disciplinary action when necessary.
• Organize training programs and skill upgrades for staff.
• Drive sales and achieve Sales KPI and targets.
• Regularly evaluate business processes and systems and propose improvements.
• Handle customer complaints promptly.

Job description

Responsibilities:

• Able to perform skin and body analysis for new and existing customers.
• Exposures to a diverse range of beauty treatments, including skin, face, body, slimming, hair removal, skin whitening etc.
• To assist in managing the day-to-day Operations of the business with a focus on all service and operational logistics of the reservations and reception.
• Makes professional recommendations on products, treatments and service packages to customers.
• Responsible for staffing, staff development and training.
• Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation.
• Arrange training programs and skill upgrading courses for company staff.
• Responsibly for Sales and achieving Sales KPI and target.
• Regularly evaluates business processes, procedures and systems, makes recommendations as necessary.
• Manage customers complaint on a timely manner.

Requirement:

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.