BEAUTY CENTRE MANAGER

ALINA SPA AND BEAUTIESSS; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

ALINA SPA AND BEAUTIESSS is seeking an experienced operations manager to oversee daily beauty centre activities in Singapore. You will lead staff recruitment, training, scheduling, and performance reviews while implementing operational policies aligned with company goals.

The role emphasizes delivering exceptional customer service, maintaining high hygiene and safety standards, and ensuring smooth service quality.

Responsibilities

• Oversee the daily operations of the beauty centre to ensure smooth and efficient business activities.
• Manage staff recruitment, training, scheduling, and performance evaluation.
• Develop and implement operational policies and procedures in accordance with company objectives.
• Ensure high standards of customer service and maintain customer satisfaction.
• Monitor service quality and ensure compliance with hygiene, health, and safety standards.
• Manage customer feedback, complaints, and service-related issues professionally.
• Monitor business performance, operating expenses, and revenue to achieve business targets.
• Coordinate with suppliers and manage inventory of beauty products, equipment, and supplies.
• Develop promotional activities and customer retention strategies to support business growth.
• Prepare operational reports and recommend improvements to enhance business efficiency and profitability.

Job description

1. Oversee the daily operations of the beauty centre to ensure smooth and efficient business activities.

2. Manage staff recruitment, training, scheduling, and performance evaluation.

3. Develop and implement operational policies and procedures in accordance with company objectives.

4. Ensure high standards of customer service and maintain customer satisfaction.

5. Monitor service quality and ensure compliance with hygiene, health, and safety standards.

6. Manage customer feedback, complaints, and service-related issues professionally.

7. Monitor business performance, operating expenses, and revenue to achieve business targets.

8. Coordinate with suppliers and manage inventory of beauty products, equipment, and supplies.

9. Develop promotional activities and customer retention strategies to support business growth.

10. Prepare operational reports and recommend improvements to enhance business efficiency and profitability.