BUSINESS DEVELOPMENT MANAGER

JAI INTEGRATED TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 50,000 - 84,000; Full time

Job summary

JAI Integrated Technologies PTE. LTD. seeks an operations manager to oversee the daily operations of its beauty centre in Singapore, ensuring smooth service delivery and high standards. You will lead staff, schedule tasks, and drive performance.

You will recruit and train team members, handle customer feedback and complaints, monitor revenue and costs, manage product inventory, and ensure hygiene and safety compliance while developing marketing initiatives to boost client retention.

Responsibilities

• Oversee daily operations of the beauty centre.
• Lead, supervise and motivate staff to maintain high service standards.
• Ensure excellent customer service and a positive client experience.
• Manage staff schedules and daily tasks to ensure efficiency.
• Recruit, train and evaluate employees to uphold professional standards.
• Handle customer feedback, complaints and service recovery effectively.
• Monitor sales, revenue, expenses and overall business performance.
• Manage beauty products, equipment, supplies and inventory levels.
• Ensure compliance with hygiene, health, safety and beauty service standards.
• Develop marketing and promotional strategies to increase customer retention and revenue.

Job description

Manage and oversee the daily operations of the beauty centre.

Lead, supervise, and motivate staff to achieve high service standards.

Ensure excellent customer service and a positive client experience.

Manage staff schedules, daily tasks, and overall team performance.

Recruit, train, and evaluate employees to maintain professional standards.

Handle customer feedback, complaints, and service recovery effectively.

Monitor sales, revenue, expenses, and overall business performance.

Manage beauty products, equipment, supplies, and inventory levels.

Ensure compliance with hygiene, health, safety, and beauty service standards.

Develop marketing and promotional strategies to increase customer retention and revenue.