Banking Customer Service Pro - Afternoon/Weekend Shift

Helius Technologies Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Monthly shift allowance

Job summary

Helius Technologies Pte Ltd is seeking an International call centre/Customer Service Executive to handle banking-related enquiries via phone, email, and chat. The role focuses on accuracy, security, and high-quality service.

The position requires flexibility for afternoon shifts and weekend work, with a roster including two days off in a rotating schedule. Prior banking or contact centre experience is advantageous.

Qualifications

• Minimum GCE O-Level or Diploma qualification.
• Strong communication and customer service skills required.
• Professional telephone etiquette and the ability to handle enquiries effectively.

Responsibilities

• Handle enquiries via phone, email, and chat about banking products and services.
• Process requests such as account updates and transfers accurately and securely.
• Provide timely resolutions and escalate complex issues to relevant teams.

Skills

Communication

Customer service

Phone etiquette

Active listening

Education

GCE O-Level or Diploma

Job description

Helius Technologies Pte Ltd is seeking an International call centre/Customer Service Executive to handle banking-related enquiries via phone, email, and chat. The role focuses on accuracy, security, and high-quality service.

The position requires flexibility for afternoon shifts and weekend work, with a roster including two days off in a rotating schedule. Prior banking or contact centre experience is advantageous.