Banking Customer Experience & Insurance Advisor

China, Beijing Branch; Singapore; Presencial; SGD 29.000 - 42.000; Tempo integral

Resumo da vaga

DBS Asia Central in Singapore seeks a Customer Service role within DBS Consumer Banking. You will handle transactions, answer inquiries, and guide clients toward digital channels, contributing to a smooth, customer‑centric experience in a fast-paced banking environment.

The ideal candidate holds a Diploma, has strong communication, and works well in a team; prior financial service exposure and Branch Connect skills are a plus. The position offers competitive pay and benefits.

Qualificações

• Minimum Diploma qualification.
• Experience delivering excellent customer journeys.
• Able to work in a fast-paced banking environment.
• Certification in BCP and PGI is required for this role.

Responsabilidades

• Handle over-the-counter transactions efficiently and accurately.
• Assist customers' enquiries and meet DBS service standards.
• Prospect and introduce customers to DBS products and services.
• Market and provide advisory on General Insurance.
• Educate and migrate customers to our digital platform.
• Drive service excellence and resolve customer issues timely.
• Ensure regulatory compliance.

Conhecimentos

Customer service

Excellent communication

Team player

Formação

Diploma

Ferramentas

Branch Connect system

Descrição da vaga

DBS Asia Central in Singapore seeks a Customer Service role within DBS Consumer Banking. You will handle transactions, answer inquiries, and guide clients toward digital channels, contributing to a smooth, customer‑centric experience in a fast-paced banking environment.

The ideal candidate holds a Diploma, has strong communication, and works well in a team; prior financial service exposure and Branch Connect skills are a plus. The position offers competitive pay and benefits.