Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group

China, Beijing Branch; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

DBS Asia Central in Singapore seeks a Customer Service role within DBS Consumer Banking. You will handle transactions, answer inquiries, and guide clients toward digital channels, contributing to a smooth, customer‑centric experience in a fast-paced banking environment.

The ideal candidate holds a Diploma, has strong communication, and works well in a team; prior financial service exposure and Branch Connect skills are a plus. The position offers competitive pay and benefits.

Qualifications

• Minimum Diploma qualification.
• Experience delivering excellent customer journeys.
• Able to work in a fast-paced banking environment.
• Certification in BCP and PGI is required for this role.

Responsibilities

• Handle over-the-counter transactions efficiently and accurately.
• Assist customers' enquiries and meet DBS service standards.
• Prospect and introduce customers to DBS products and services.
• Market and provide advisory on General Insurance.
• Educate and migrate customers to our digital platform.
• Drive service excellence and resolve customer issues timely.
• Ensure regulatory compliance.

Skills

Customer service

Excellent communication

Team player

Education

Diploma

Tools

Branch Connect system

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Handle over-the-counter transactions in an efficient and accurate manner
• Assist in customers' enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank's products and services.
• Market and provide advisory on General Insurance to customers.
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
• Ability to understand issues and appropriately elevate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results

Requirements

• Minimum Diploma qualification
• Experience in delivering excellent customer journeys
• Ideally candidates who have prior experience in the financial service sectors
• Enjoy working in a fast-paced environment
• Excellent interpersonal and communication skills
• Meticulous and a good team player
• Highly adaptable, ability to deal with ambiguity
• Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
• Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.
• Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location

DBS Asia Central

Job

Customer Service

Schedule

Regular