Bank Contact Center Associate: Customer Care

UOB

Singapore

On-site

SGD 30,000 - 42,000

Full time

35 hours ago

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Job summary

United Overseas Bank Ltd (UOB) in Singapore is seeking a Customer Service professional to respond to inquiries via phone, email, and social channels. The role emphasizes accuracy, empathy, and adherence to service standards while resolving customer requests and guiding customers to banking services and digital tools.

The ideal candidate has a diploma/Nitec/GCE O levels with 1 year of experience, strong communication skills, and a customer-first mindset.

Qualifications

Diploma, Nitec or GCE O levels with 1 year of customer service experience.
Entry level with willingness to learn and a customer-first mindset.
Excellent verbal and written communication skills.
Ability to work in a fast-paced environment and manage multiple tasks.
Willingness to work shifts, weekends, public holidays and overtime.

Responsibilities

Respond to customer inquiries via phone, email, written correspondence and social media with professionalism.
Ensure customer interactions are accurate, empathetic and meet service standards and turnaround times.
Address customer requests promptly and escalate complex cases as needed.
Maintain confidentiality of customer data and comply with internal policies and regulations.
Identify and resolve customer issues, guiding customers on banking services and digital tools.
Document all interactions in the case management system for traceability and compliance.
Collaborate with internal teams to ensure seamless resolution of concerns.