Senior Banking Support Specialist

UOB; Singapore; On-site; SGD 32,000 - 46,000; Full time

Job summary

United Overseas Bank Limited (UOB) in Singapore is seeking a customer service professional to handle inquiries across phone, email, written correspondence and social media with professionalism and empathy.

You will work in a fast-paced banking environment, maintain confidentiality, guide customers to banking services and promote self-service tools, and document interactions in the case management system to ensure traceability.

Qualifications

• Diploma or equivalent qualification; a degree in Business, Finance, or related field is an advantage.
• Customer service experience (minimum 1 year) is an advantage, preferably in a contact centre or financial services environment.
• Fresh graduates with a strong willingness to learn and a customer-first mindset are also encouraged to apply.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Demonstrate composure and empathy under pressure, particularly during difficult customer interactions.
• Willingness to work shifts, weekends, public holidays, and perform overtime when required.

Responsibilities

• Respond to customer inquiries via phone calls, emails, written correspondence, and social media platforms with professionalism and efficiency.
• Ensure all customer interactions are handled with a high level of accuracy, empathy, and in accordance with established service standards and turnaround times.
• Ensure customer requests are addressed promptly, with urgency when required.
• Maintain strict confidentiality of customer data and adhere to internal policies and regulatory requirements.
• Accurately identify and resolve customer issues, escalating complex cases to relevant departments when necessary.
• Guide customers on available banking services and digital tools, promoting self-service options where appropriate.
• Document all customer interactions in the case management system to ensure traceability and compliance.
• Collaborate with internal teams to ensure seamless resolution of customer concerns.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Empathy under pressure

Shift work willingness

Education

Diploma or equivalent

Degree in Business/Finance

Job description

United Overseas Bank Limited (UOB) in Singapore is seeking a customer service professional to handle inquiries across phone, email, written correspondence and social media with professionalism and empathy.

You will work in a fast-paced banking environment, maintain confidentiality, guide customers to banking services and promote self-service tools, and document interactions in the case management system to ensure traceability.