Senior Officer, Corporate Client Services, Group Tech & Operations

UOB; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

United Overseas Bank Limited (UOB) is seeking a customer service professional to support corporate clients across calls, email, and digital channels in Singapore. You will handle inquiries, transactions while ensuring accurate documentation and adherence to bank policies.

The ideal candidate holds a Diploma or Degree, has strong communication skills and a customer-centric mindset, and can use Microsoft Office to track and resolve issues efficiently.

Qualifications

• Diploma or Degree in any discipline.
• Experience in banking, customer service, or contact centre is advantageous.
• Strong customer-centric mindset.
• Excellent communication skills.
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Office.

Responsibilities

• Deliver high-quality service to corporate customers via calls, emails, and digital channels.
• Respond to inquiries accurately within service turnaround times.
• Process requests and transactions per bank policies and standards.
• Resolve issues swiftly, with complete documentation and follow-up.
• Maintain confidentiality and comply with all controls.
• Educate customers on products, services, and self-service channels.
• Use banking systems and tools effectively.
• Meet productivity, quality, and SLA targets.
• Participate in training and maintain knowledge.
• Stay informed on industry developments and competitors.

Skills

Strong customer-centric mindset

Excellent communication skills

Good analytical and problem-solving Ab

Education

Diploma or Degree in any discipline

Tools

Microsoft Office

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Job Responsibilities:

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
• Respond to customer enquiries accurately and within committed service turnaround times.
• Process customer requests and transactions in accordance with Bank policies, procedures, and service standards.
• Resolve customer issues and complaints efficiently, ensuring complete documentation and follow-up.
• Maintain confidentiality of customer information and adhere to all compliance and control requirements.
• Educate customers on products, services, and self-service channels.
• Utilize banking systems and tools effectively.
• Meet productivity, quality, and service level targets.
• Participate in training and maintain current knowledge.
• Stay informed of industry developments and competitor offerings.

Job Requirements

• Diploma or Degree in any discipline.
• Experience in banking, customer service, or contact centre is advantageous.
• Strong customer-centric mindset.
• Excellent communication skills.
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Office.

Additional Requirements

Be a Part Of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.