Bank HR Employee Service & HR Operations #ESY

Recruit Express Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Recruit Express Pte Ltd invites applications for an HR Operations professional based in Singapore. You will act as primary contact for HR Operations inquiries, drive process excellence, and collaborate with regional HR teams to deliver services efficiently.

You will manage governance, compliance, compensation administration, and continuous improvement initiatives, maintaining dashboards, SLAs, and data accuracy while supporting stakeholder engagement and reporting.

Responsibilities

• Serve as the primary contact for internal and external enquiries directed to the HR Operations team.
• Act as a subject matter expert on assigned HR Operations processes and services.
• Monitor and respond to requests received through HR shared mailboxes, case management systems, self-service portals, and other communication channels.
• Ensure timely resolution of employee and stakeholder queries while adhering to established Service Level Agreements (SLAs).
• Escalate issues, risks, delays, or service concerns appropriately and keep stakeholders updated on progress.
• Collaborate with HR Centres of Excellence, HR Business Partners, PODHR teams, and other stakeholders to support service delivery.
• Administer Electronic Signature Book assignments.
• Administer Employment Pass renewals, including coordinating the required documentation, tracking renewal timelines, liaising with relevant stakeholders, and ensuring timely completion.
• Perform data entry, document verification, and transaction processing while ensuring compliance with established procedures and controls.
• Maintain HR Operations dashboards, reports, trackers, and service metrics.
• Support leave coverage arrangements and department reporting requirements.
• Support ad hoc HR Operations activities and projects as assigned.
• Administer government-paid leave claims and submissions.
• Coordinate and respond to government surveys, statutory reporting requirements, and regulatory requests.
• Manage employment verification and reference check requests for former employees, ensuring responses are accurate, timely, and in accordance with bank policies and data privacy requirements.
• Ensure compliance with HR policies, procedures, governance requirements, and audit standards.
• Support data quality reviews, documentation management, and operational risk mitigation activities.
• Administer employee referral payout processes.
• Coordinate and manage Spot Award administration.
• Administer the annual Long Service Award programme, including recipient verification, communications, award coordination, and event support.
• Coordinate temporary accommodation arrangements, vendor engagement, and invoice processing.
• Support the review, documentation, analysis, and continuous improvement of HR processes across PODHR.
• Develop and maintain end-to-end process maps, workflows, standard operating procedures, and process documentation.
• Conduct process analysis to identify inefficiencies, operational risks, control gaps, and opportunities for service enhancement.
• Facilitate stakeholder discussions and workshops to gather business requirements and document current and future-state processes.
• Support User Acceptance Testing (UAT), implementation activities, and post-implementation reviews for process, policy, system, and service changes.
• Assist in change management activities, including communication, documentation, training support, and stakeholder engagement.
• Track and monitor Operational Excellence initiatives, action plans, and process improvement outcomes.
• Support governance activities relating to process management, documentation standards, and operational controls.
• Contribute to the department's process transformation, digitalisation, automation, and service excellence agenda.
• Prepare management reports, dashboards, presentations, and analysis to support decision-making and operational reviews.

Job description

HR Operations

• Serve as the primary contact for internal and external enquiries directed to the HR Operations team.
• Act as a subject matter expert on assigned HR Operations processes and services.
• Monitor and respond to requests received through HR shared mailboxes, case management systems, self-service portals, and other communication channels.
• Ensure timely resolution of employee and stakeholder queries while adhering to established Service Level Agreements (SLAs).
• Escalate issues, risks, delays, or service concerns appropriately and keep stakeholders updated on progress.
• Collaborate with HR Centres of Excellence, HR Business Partners, PODHR teams, and other stakeholders to support service delivery.
• Administer Electronic Signature Book assignments.
• Administer Employment Pass renewals, including coordinating the required documentation, tracking renewal timelines, liaising with relevant stakeholders, and ensuring timely completion.
• Perform data entry, document verification, and transaction processing while ensuring compliance with established procedures and controls.
• Maintain HR Operations dashboards, reports, trackers, and service metrics.
• Support leave coverage arrangements and department reporting requirements.
• Support ad hoc HR Operations activities and projects as assigned.

Compliance & Governance

• Administer government-paid leave claims and submissions.
• Coordinate and respond to government surveys, statutory reporting requirements, and regulatory requests.
• Manage employment verification and reference check requests for former employees, ensuring responses are accurate, timely, and in accordance with bank policies and data privacy requirements.
• Ensure compliance with HR policies, procedures, governance requirements, and audit standards.
• Support data quality reviews, documentation management, and operational risk mitigation activities.

Compensation & Benefits Administration

• Administer employee referral payout processes.
• Coordinate and manage Spot Award administration.
• Administer the annual Long Service Award programme, including recipient verification, communications, award coordination, and event support.
• Coordinate temporary accommodation arrangements, vendor engagement, and invoice processing.

Operational Excellence & Process Improvement

• Support the review, documentation, analysis, and continuous improvement of HR processes across PODHR.
• Develop and maintain end-to-end process maps, workflows, standard operating procedures, and process documentation.
• Conduct process analysis to identify inefficiencies, operational risks, control gaps, and opportunities for service enhancement.
• Facilitate stakeholder discussions and workshops to gather business requirements and document current and future-state processes.
• Support User Acceptance Testing (UAT), implementation activities, and post-implementation reviews for process, policy, system, and service changes.
• Assist in change management activities, including communication, documentation, training support, and stakeholder engagement.
• Track and monitor Operational Excellence initiatives, action plans, and process improvement outcomes.
• Support governance activities relating to process management, documentation standards, and operational controls.
• Contribute to the department's process transformation, digitalisation, automation, and service excellence agenda.
• Prepare management reports, dashboards, presentations, and analysis to support decision-making and operational reviews.