Senior Bank Teller & Customer Solutions Specialist

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

People Profilers Pte. Ltd. is recruiting a customer-focused Branch Assistant to support daily banking operations in our Singapore branch. You will handle over-the-counter transactions, respond to inquiries, promote banking products, and ensure accurate end-of-day reconciliation.

The role emphasizes compliance with internal controls and excellent service. You will maintain documentation, assist with ad-hoc tasks, and contribute to a smooth, professional branch experience for every customer.

Qualifications

• GCE O-Level certificate or equivalent, customer-facing or banking experience preferred.
• Strong interpersonal and communication skills with service mindset.
• Detail-oriented with good numerical accuracy and cash-handling ability.
• Able to multitask, fast-paced, adaptable to operations.

Responsibilities

• Assist customers at the branch by handling over-the-counter transactions such as savings accounts, fixed deposits, loans, and safe deposit box services.
• Respond to customer enquiries through face-to-face interactions and phone calls, ensuring a professional and helpful experience.
• Promote and introduce relevant banking products and services (e.g. accounts, credit cards, loans) based on customer needs.
• Perform end-of-day reconciliation and balancing to ensure accuracy of all transactions processed.
• Handle petty cash administration, including staff claims and reimbursements.
• Maintain proper documentation and carry out basic administrative tasks to support branch operations.
• Ensure compliance with internal procedures, policies, and regulatory requirements in all transactions.
• Support the branch team with ad-hoc duties and operational tasks when required.

Skills

Interpersonal skills

Cash handling

Attention to detail

Multitasking

Education

GCE O-Level or equivalent

Job description

People Profilers Pte. Ltd. is recruiting a customer-focused Branch Assistant to support daily banking operations in our Singapore branch. You will handle over-the-counter transactions, respond to inquiries, promote banking products, and ensure accurate end-of-day reconciliation.

The role emphasizes compliance with internal controls and excellent service. You will maintain documentation, assist with ad-hoc tasks, and contribute to a smooth, professional branch experience for every customer.