Bakery Customer Experience Associate (Training Provided)

DG Bakery Pte Ltd; Singapore; On-site; SGD 22,000 - 29,000; Full time

Job summary

Dough & Grain is a modern bakery in Singapore offering freshly baked breads, pastries and quality treats in a welcoming environment. We are looking for friendly, energetic and customer-focused individuals to join our growing team as frontline staff.

Responsibilities include customer service, product handling, cashier duties, outlet operations and upselling. Training is provided; basic English is required and shifts including weekends are expected.

Qualifications

• No prior bakery experience required; training will be provided.
• Experience in F&B, bakery, café, retail or customer service will be an advantage.
• Friendly, approachable and customer-oriented.
• Good communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Responsible, reliable and able to work independently when required.
• Comfortable working in a fast-paced retail/bakery environment.
• Able to work shifts, weekends and public holidays.
• Basic English communication skills.
• Food Hygiene Certificate is an advantage.

Responsibilities

• Welcome and serve customers in a friendly and professional manner.
• Assist customers with product enquiries and provide recommendations based on their preferences.
• Take customer orders and process payments accurately.
• Handle customer feedback and enquiries professionally.
• Ensure customers have a pleasant experience at the bakery.
• Display breads, pastries and other bakery products neatly and attractively.
• Replenish products and maintain proper product presentation throughout the day.
• Check product freshness, quality and expiry dates.
• Pack bakery products according to company standards.
• Ensure proper handling and storage of food products.
• Operate the POS system and handle cashless/cash transactions accurately.
• Perform opening and closing cashier duties when required.
• Ensure accurate billing and payment collection.
• Assist with daily sales and cashier reconciliation.
• Maintain cleanliness and hygiene standards within the bakery.
• Clean counters, shelves, equipment and dining areas as required.
• Assist with opening and closing of the outlet.
• Support stock receiving, stock arrangement and inventory checks.
• Follow all company SOPs, food safety and hygiene requirements.
• Promote bakery products, new launches and special promotions.
• Recommend complementary products to customers where appropriate.
• Work towards individual and outlet sales targets.
• Support the team in achieving daily sales performance.
• Work closely with colleagues to ensure smooth daily operations.
• Assist team members during peak periods.
• Communicate effectively with the Outlet Manager/Supervisor.

Skills

Customer service

Communication

Teamwork

Upselling

Cash handling

Food safety

English (basic)

Education

Food Hygiene Certificate

Tools

POS system

Job description

Dough & Grain is a modern bakery in Singapore offering freshly baked breads, pastries and quality treats in a welcoming environment. We are looking for friendly, energetic and customer-focused individuals to join our growing team as frontline staff.

Responsibilities include customer service, product handling, cashier duties, outlet operations and upselling. Training is provided; basic English is required and shifts including weekends are expected.