Baggage Operations Lead - Airport (Day/Night)

PERSOL; Singapore; On-site; SGD 30,000 - 36,000; Full time

Job summary

PERSOL is seeking a capable Operations Associate for airport baggage support on a 1-year contract in Singapore. The role focuses on shift coverage, crew coordination, and ensuring adequate staffing for arrivals, departures and transfers.

Candidates should have strong analytical and communication skills, plus experience in operations and a customer-focused approach to handle conflicts and stakeholder relationships in a fast-paced environment.

Qualifications

• Experience in an operations environment.
• Strong analytical skills.
• Ability to quickly evaluate large amounts of information and come up with sound decisions under time constraints.
• Excellent oral and written communication skills.
• Well-developed customer service and conflict resolution skills.
• Ability to develop and foster effective relationships with internal and external stakeholders.
• Familiarity with Airline/Airport apron and/or baggage operations an asset.
• Demonstrate ability to learn quickly and adapt to a fast-paced environment.

Responsibilities

• Coordinate with the Baggage Coordinator (BC) and Engineering Baggage Control Room Supervisors for any areas to focus on during start of shift at the BHA.
• Ensure daily manning levels of the GHA for arrival, departure, and transfer handling are sufficient.
• Prepare and send various reports/SitReps to the Baggage Coordinator to collate and report.
• Ensure the BHA is always kept clean and tidy by working with FM External and other stakeholders.
• Report to FMC for any issues with the facilities and cleaning.
• Facilitate Joint Inspections with stakeholders together with Airside Support Officers or higher.
• Close coordination with all stakeholders in the BHA.

Skills

Operations experience

Analytical skills

Decision making under time pressure

Communication skills

Customer service

Stakeholder management

Aviation knowledge

Adaptability

Job description

PERSOL is seeking a capable Operations Associate for airport baggage support on a 1-year contract in Singapore. The role focuses on shift coverage, crew coordination, and ensuring adequate staffing for arrivals, departures and transfers.

Candidates should have strong analytical and communication skills, plus experience in operations and a customer-focused approach to handle conflicts and stakeholder relationships in a fast-paced environment.