Ground Baggage Ops Officer — Day/Night Shifts

PERSOL SINGAPORE PTE. LTD.

Singapore

On-site

SGD 29,000 - 35,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

PERSOL Singapore Pte Ltd is seeking an Operations Support Officer at Changi Airport to coordinate with baggage control teams, ensuring smooth start-of-shift operations for arrivals, departures and transfers. You will work with the Baggage Coordinator and Engineering Baggage Control Room Supervisors on shift priorities and reporting.

The role demands strong analytical and communication skills, plus excellent stakeholder management and a customer‑service mindset.

Qualifications

Experience in an operations environment.
Ability to quickly evaluate large amounts of information.
Excellent oral and written communication skills.
Well-developed customer service and conflict resolution skills.
Ability to develop and foster effective relationships with internal and external stakeholders.
Class 3/3A driving license required.

Responsibilities

Coordinate with the Baggage Coordinator (BC) and Engineering Baggage Control Room Supervisors for start-of-shift focus at the BHA.
Ensure daily manning levels of the GHA for arrival, departure, and transfer handling.
Prepare and send various reports/SitReps to the Baggage Coordinator.
Ensure the BHA is kept clean and tidy in coordination with FM External and other stakeholders.
Report to FMC for any issues with the facilities and cleaning.
Facilitate Joint Inspections with stakeholders together with Airside Support Officers or higher.
Close coordination with all stakeholders in the BHA.