IT Service Desk Pro: Tier 1–2 Support & Onboarding

DP Architects; Singapore; Presencial; SGD 42.000 - 60.000; Jornada completa

Descripción de la vacante

DP Architects Pte Ltd in Singapore is seeking a proactive Service Desk Administrator to manage daily IT operations, provide frontline technical support, and maintain local IT infrastructure.

You will handle user requests, manage accounts, deploy devices for onboarding, and keep documentation up to date, working closely with the IT team to ensure smooth business operations.

This role requires a strong customer-service mindset and solid knowledge of Windows and Microsoft 365.

Formación

• Nitec/ Diploma in Information Technology or equivalent practical IT service desk experience.
• Proficiency in Windows operating systems and Microsoft 365.
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPN.
• Experience with ticketing tools; Active Directory is advantageous.
• Strong problem-solving and customer-service mindset.

Responsabilidades

• Provide Tier 1 and Tier 2 technical support for hardware, software, network, and application issues.
• Log, prioritise, track, and resolve IT tickets per SLAs.
• Manage user accounts, permissions, and access rights (Active Directory / Microsoft 365).
• Set up, configure, and deploy devices for onboarding employees.
• Diagnose faults, run routine system updates, and manage IT asset inventory.
• Create and maintain technical documentation and SOPs.

Conocimientos

Windows OS

Microsoft 365

Networking basics

Ticketing tools

Active Directory

Educación

Nitec/ Diploma in Information Technology

Descripción del empleo

DP Architects Pte Ltd in Singapore is seeking a proactive Service Desk Administrator to manage daily IT operations, provide frontline technical support, and maintain local IT infrastructure.

You will handle user requests, manage accounts, deploy devices for onboarding, and keep documentation up to date, working closely with the IT team to ensure smooth business operations.

This role requires a strong customer-service mindset and solid knowledge of Windows and Microsoft 365.