IT Service Desk Engineer - Microsoft 365 & Entra ID

GOLDTECH RESOURCES PTE LTD; Singapore; Presencial; SGD 36.000 - 60.000; Jornada completa

Descripción de la vacante

GOLDTECH RESOURCES PTE LTD is seeking an IT Service Desk professional in Singapore to provide Level 1/2 support via phone, email, remote, and on-site visits. You will troubleshoot hardware, software, networking, and application issues while managing Azure AD identities and M365 services.

You will handle password resets, user provisioning, and access management, plus device setup for laptops/desktops and on-call standby as required.

Formación

• 2+ years in IT service desk/helpdesk support.
• Experience with Microsoft Entra ID (Azure AD) administration.
• Solid knowledge of Microsoft 365, Windows 10/11, AD, and basic networking.
• Experience with user provisioning, access control, and identity management.

Responsabilidades

• Provide Level 1/2 technical support to users via phone, email, remote, and onsite support.
• Troubleshoot hardware, software, network, and application issues.
• Manage user accounts, access permissions, and security groups in Microsoft Entra ID (Azure AD).
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Handle password resets, account provisioning, and access management.
• Perform device setup, deployment, and troubleshooting for laptops and desktops.
• Manage incidents and service requests through ticketing systems while meeting SLA requirements.
• Escalate complex issues to relevant support teams when necessary.
• Maintain IT documentation and knowledge base articles.

Conocimientos

Azure AD

Microsoft 365

Windows 10/11

Active Directory

Networking basics

Troubleshooting

On‑call support

Customer service

Herramientas

Ticketing systems

Descripción del empleo

Responsibilities:

• Provide Level 1 /2 technical support to users via phone, email, remote, and onsite support.
• Troubleshoot hardware, software, network, and application issues.
• Manage user accounts, access permissions, and security groups in Microsoft Entra ID (Azure AD).
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Handle password resets, account provisioning, and access management.
• Perform device setup, deployment, and troubleshooting for laptops and desktops.
• Manage incidents and service requests through ticketing systems while meeting SLA requirements.
• Escalate complex issues to relevant support teams when necessary.
• Maintain IT documentation and knowledge base articles.

Requirements:

• Minimum 2 years of IT Service Desk / Helpdesk support experience.
• Hands-on experience with Microsoft Entra ID (Azure AD) administration.
• Good knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking.
• Experience in user provisioning, access control, and identity management.
• Strong troubleshooting and communication skills.
• Customer-focused with the ability to work in a fast-paced environment.
• Willing to perform standby