AVP, Group Payments — Client-First Operations Leader

OVERSEA-CHINESE BANKING CORPORATION LIMITED; Singapore; Vor Ort; SGD 180.000 - 250.000; Vollzeit

Zusammenfassung

OVERSEA-CHINESE BANKING CORPORATION LIMITED seeks an inspiring and dynamic leader to drive the transformation of Group Payment Operations into a client-centric, service-driven organization. You will champion a culture of service excellence and embed a "client first" mindset across all touchpoints.

You will build a regional service model that strengthens consistency, accountability, and service standards across markets while serving as the ambassador for service innovation and delivering an

Qualifikationen

• Bachelor's degree in Business, Finance, or related discipline.
• Minimum 10 years of experience in payment operations or related banking functions.
• Proven ability to lead service transformation and change management.
• Strong leadership with ability to inspire teams toward service excellence.
• Excellent communication and stakeholder engagement skills.
• Strong data analytics to identify service gaps and improvements.

Aufgaben

• Lead transformation of Group Payment Operations into a client-focused service organization.
• Define and monitor SLAs, service performance metrics, and risk indicators.
• Coach and develop a high-performing team committed to client advocacy.
• Collaborate with internal stakeholders to align service delivery with business objectives.

Kenntnisse

Leadership

Change management

Stakeholder management

Communication

Problem solving

Data analytics

Client-centric service

Operational excellence

Ausbildung

Bachelor's degree in Business or Finance

Jobbeschreibung

OVERSEA-CHINESE BANKING CORPORATION LIMITED seeks an inspiring and dynamic leader to drive the transformation of Group Payment Operations into a client-centric, service-driven organization. You will champion a culture of service excellence and embed a "client first" mindset across all touchpoints.

You will build a regional service model that strengthens consistency, accountability, and service standards across markets while serving as the ambassador for service innovation and delivering an