Aviation Training Scheduling & Concierge

SINGAPORE CAE FLIGHT TRAINING PTE. LTD.; Singapore; Vor Ort; SGD 42.000 - 56.000; Vollzeit

Zusammenfassung

Singapore CAE Flight Training Pte. Ltd. is seeking a Customer Service Representative to manage the day-to-day journey from pre-training preparation through programme completion.

You will coordinate scheduling, coordinate training events, handle logistics, access administration and billing support in a fast-paced aviation training environment. You will work closely with airline planners, instructors, schedulers, Finance, Security and operations to ensure accurate documentation, clear

Qualifikationen

• Diploma or equivalent in customer service, aviation, hospitality, operations or related discipline.
• 1–3 years in customer service, training coordination, scheduling or similar.
• Aviation training or safety-critical ops experience is a plus.
• Proficiency with Microsoft 365; familiarity with scheduling/record-keeping systems.
• English fluency; additional languages helpful for customer base.

Aufgaben

• Own the customer journey from pre-arrival to completion and serve as the main contact.
• Welcome customers, provide orientation and safety briefings; explain site arrangements.
• Respond to enquiries across in-person, phone, email and approved channels; escalate when needed.
• Prepare joining instructions and training information; ensure accuracy and timeliness.
• Capture feedback, follow up surveys and identify service gaps for improvement.
• Maintain training areas, rooms and supplies to a ready-to-use standard.

Kenntnisse

Customer service

Scheduling coordination

Documentation

Communication

Problem-solving

Ausbildung

Diploma or equivalent

Tools

Gemini

Microsoft 365

Jobbeschreibung

Singapore CAE Flight Training Pte. Ltd. is seeking a Customer Service Representative to manage the day-to-day journey from pre-training preparation through programme completion.

You will coordinate scheduling, coordinate training events, handle logistics, access administration and billing support in a fast-paced aviation training environment. You will work closely with airline planners, instructors, schedulers, Finance, Security and operations to ensure accurate documentation, clear