Aviation Customer Support Specialist

VSE AVIATION SINGAPORE PTE. LTD.; Singapore; Sur place; SGD 40 000 - 60 000; Plein temps

Résumé du poste

VSE AVIATION SINGAPORE PTE. LTD. is seeking a Customer Service Representative (GE/SGI4) to manage multiple customer accounts and deliver quality service based on civil aviation data and manufacturer guidelines.

The role emphasizes effective communication, accurate record-keeping, and collaboration with internal teams to provide timely information, estimates, and support across departments in a fast-paced environment.

Qualifications

• HS/GED, minimum of four years of relevant/technical work experience.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office suite (Excel, PowerPoint, Word).
• Ability to work in a fast-paced service environment and maintain professionalism.
• Strong interpersonal skills and customer relationship focus.

Responsabilités

• Communicate with customers by telephone or email to provide information about products or services.
• Transmit financial and technical information to internal and external customers.
• Keep records of customer interactions or transactions; record inquiries, complaints, or comments and actions taken.
• Formulate and enter accurate and precise work orders.
• Establish and maintain trusting, positive and profitable relationships with customers.
• Provide support for other departments with timely information.
• Prepare, review and present estimates, including pricing options, letters, and reports.
• Perform other duties as assigned.

Connaissances

Communication

Interpersonal skills

Customer service

Formation

HS/GED

4 years of relevant/technical work experience

Outils

Microsoft Office

Excel

PowerPoint

Word

Description du poste

VSE AVIATION SINGAPORE PTE. LTD. is seeking a Customer Service Representative (GE/SGI4) to manage multiple customer accounts and deliver quality service based on civil aviation data and manufacturer guidelines.

The role emphasizes effective communication, accurate record-keeping, and collaboration with internal teams to provide timely information, estimates, and support across departments in a fast-paced environment.