Onsite Flight Ops Agent – Private Aviation Concierge

General Dynamics Corporation; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Jet Aviation in Singapore is seeking a Customer Service Agent (Flight Operations) to be the first point of contact for passengers, crew and visitors at our FBO. You will deliver welcoming, professional service and coordinate requests to ensure smooth arrivals and departures.

The role requires strong communication, the ability to stay calm in a fast-paced environment, and flexibility to work rotating shifts, including weekends and holidays.

Qualifications

• Customer service orientation
• Excellent communication and interpersonal skills
• Ability to stay calm and effective in a fast-paced environment
• Strong organisational skills and attention to detail

Responsibilities

• Deliver exceptional customer service to passengers, flight crews, and visitors, ensuring a welcoming and professional experience at all times.
• Act as the primary point of contact for customer enquiries, requests, feedback, and service coordination.
• Respond promptly and effectively to customer needs, resolving issues with professionalism and care.
• Provide information on available products and services while identifying opportunities to enhance the customer experience.
• Coordinate and manage handling requests, pre-flight and post-flight administrative activities, and other operational support functions.
• Assist flight crews and passengers with a wide range of service requirements to ensure smooth aircraft operations.
• Support and actively participate in the Safety & Quality Management System, contributing to a strong safety culture.
• Identify, report, and escalation potential hazards, incidents, near misses, and safety concerns in accordance with company procedures.
• Collaborate closely with internal teams to ensure operational excellence and customer satisfaction.

Job description

Jet Aviation in Singapore is seeking a Customer Service Agent (Flight Operations) to be the first point of contact for passengers, crew and visitors at our FBO. You will deliver welcoming, professional service and coordinate requests to ensure smooth arrivals and departures.

The role requires strong communication, the ability to stay calm in a fast-paced environment, and flexibility to work rotating shifts, including weekends and holidays.