Aviation Spare Parts Customer Support Specialist

Fokker Services; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Fokker Services Singapore is seeking a Customer Support Representative to manage end-to-end order processing for Spares, Exchange and Repairs. You will liaise with customers, sales and supply chain to ensure timely, cost-effective delivery and responsive issue resolution.

The role requires a Diploma and at least two years in customer service, with a customer-focused, commercially driven mindset. You will work collaboratively in Singapore.

Qualifications

• Diploma holder required.
• At least 2 years in customer service.
• Customer-focused with commercial drive and problem-solving mentality.
• Able to work independently and in a team.
• Flexible under pressure and results-oriented.

Responsibilities

• Manage tail-to-end order process for Spares, Exchange and Repairs.
• Operationally manage customer accounts.
• Proactively address ongoing issues and propose improvements.
• Monthly reporting on key accounts and order status.
• Monitor and improve customer satisfaction.
• Share quotes with customers and track status.
• Warranty handling and warranty claim settlement.
• Coordinate customer questions and complaints.

Skills

Customer Service

Commercial Drive

Problem Solving

Customer Orientation

Adaptability

Teamwork

Analytical Skills

Quality Focus

Education

Diploma

Job description

Fokker Services Singapore is seeking a Customer Support Representative to manage end-to-end order processing for Spares, Exchange and Repairs. You will liaise with customers, sales and supply chain to ensure timely, cost-effective delivery and responsive issue resolution.

The role requires a Diploma and at least two years in customer service, with a customer-focused, commercially driven mindset. You will work collaboratively in Singapore.