Aviation Operations & Customer Support Specialist

World Fuel Services; Singapore; On-site; SGD 48,000 - 75,000; Full time

Job summary

World Fuel Services in Singapore is seeking an Aviation Customer Support Specialist to act as a primary operational contact for aviation customers across Asia-Pacific and globally. You will coordinate requests with internal teams, fuel suppliers, airports, and service providers while delivering proactive, solution-driven support.

Ideal candidates bring 1–3 years in aviation operations or related fields, strong English communication, and the ability to manage high-volume inquiries in a fast-paced

Qualifications

• 1–3 years of experience in aviation operations or related fast-paced environments.
• Experience handling high volumes of calls and emails with multiple priorities.
• Strong written and verbal English communication; customer service and stakeholder management.
• Ability to assess urgency, prioritize, and follow processes; problem-solving and decision-making.

Responsibilities

• Manage high-volume customer requests from aviation customers via phone and email.
• Coordinate requirements across internal teams, fuel suppliers, airports, and vendors.
• Assess requests for urgency and priority, escalate where needed.
• Maintain documentation and ensure compliance with procedures.

Skills

Customer service

English communication

Problem solving

Organizational skills

Multitasking

Cross-functional collaboration

Tools

Oracle

Job description

World Fuel Services in Singapore is seeking an Aviation Customer Support Specialist to act as a primary operational contact for aviation customers across Asia-Pacific and globally. You will coordinate requests with internal teams, fuel suppliers, airports, and service providers while delivering proactive, solution-driven support.

Ideal candidates bring 1–3 years in aviation operations or related fields, strong English communication, and the ability to manage high-volume inquiries in a fast-paced