Aviation Spare Parts Support Specialist

FOKKER SERVICES ASIA PTE LTD; Singapore; On-site; SGD 36,000 - 68,000; Full time

Job summary

Fokker Services Asia Pte Ltd is seeking a Customer Support Representative to manage a portfolio of customer accounts across Airliners, governments and traders. The role focuses on delivering spares orders and repair orders on time and at the right price.

You will report to the Customer Support Lead and work closely with Sales, Supply Chain and Program Management to ensure seamless order processing and strong customer relationships.

Qualifications

• Minimum a Diploma Holder.
• At least 2 years of experience in customer service.

Responsibilities

• Manage the tail-to-end order process for Spares, Exchange and Repairs.
• Operationally manage customer accounts.
• Address ongoing issues on key accounts and propose improvements.
• Produce monthly reports on key customer accounts and communicate status and performance.
• Monitor and improve customer satisfaction.
• Share quotes with customers and manage their status.
• Handle warranty and warranty claims.
• Coordinate customer questions and complaints.

Skills

Customer service

Account management

Communication

Problem-solving

Analytical skills

Teamwork

Under pressure

Education

Diploma holder

Job description

Fokker Services Asia Pte Ltd is seeking a Customer Support Representative to manage a portfolio of customer accounts across Airliners, governments and traders. The role focuses on delivering spares orders and repair orders on time and at the right price.

You will report to the Customer Support Lead and work closely with Sales, Supply Chain and Program Management to ensure seamless order processing and strong customer relationships.