Automotive Service Advisor: Customer Liaison & Diagnostics

AUTO ARZT PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

AUTO ARZT PTE. LTD. is seeking an automotive Service Advisor in Singapore who will be the primary link between customers and our service technicians to ensure a smooth experience from check-in to delivery.

You will translate concerns into repair instructions, prepare accurate cost estimates, and advise on preventative maintenance while keeping customers informed throughout the repair process. Strong communication and upselling skills are valued to help customers choose essential services.

Qualifications

• Excellent customer service and communication skills.
• Ability to translate vehicle concerns into clear repair instructions.
• Experience in automotive service environments preferred.
• Familiarity with service flow from check-in to delivery.

Responsibilities

• Greet customers and gather vehicle concerns.
• Serve as liaison between customers and technicians.
• Convert concerns into repair instructions for technicians.
• Estimate labor hours and parts costs before work begins.
• Suggest preventative maintenance and upgrades.
• Provide progress updates and manage delays.
• Review final invoices and explain charges to customers.
• Ensure final billing matches initial concerns.

Skills

Customer focus

Communication skills

Vehicle knowledge

Upselling

Problem solving

Job description

AUTO ARZT PTE. LTD. is seeking an automotive Service Advisor in Singapore who will be the primary link between customers and our service technicians to ensure a smooth experience from check-in to delivery.

You will translate concerns into repair instructions, prepare accurate cost estimates, and advise on preventative maintenance while keeping customers informed throughout the repair process. Strong communication and upselling skills are valued to help customers choose essential services.