Automation Engineer (Ansible) (Ref 26260a)

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore seeks an experienced professional in IT service management. The role involves designing and implementing Jira ITSM forms, developing workflows, and supporting platform maintenance. Candidates should hold a degree in computer science or related discipline and possess an ITIL v3/v4 certification. Strong communication skills and familiarity with Windows Server, RHEL, and scripting languages are required. This position supports career growth in a collaborative environment.

Qualifications

• Open to feedback and commit to continuous learning.
• Experience in cross-functional teams is advantageous.
• Familiarity with AWS Cloud is a plus.

Responsibilities

• Design, configure, and implement Jira ITSM forms.
• Develop and maintain custom workflows and business rules.
• Implement ITIL-aligned processes.
• Collaborate with stakeholders for technical designs.
• Develop Ansible playbook for infrastructure automation.
• Build REST API integrations.
• Support platform upgrades and patch management.

Skills

Basic knowledge of Windows Server

Experience with Red Hat Enterprise Linux (RHEL)

Familiarity with Python

Familiarity with PowerShell

Familiarity with Bash

Understanding of Agile methodologies

Strong written communication

Strong verbal communication

Analytical problem-solving skills

Education

Diploma/Degree in computer science or related IT discipline

ITIL v3/v4 certification

Job description

Responsibilities

• Design, configure, and implement Jira ITSM forms
• Develop and maintain custom workflows, business rules and groovy scripts
• Implement ITIL-aligned processes for incident, problem, change, request and CMDB
• Collaborate with stakeholders to translate functional requirements into effective technical designs
• Develop and maintain Ansible playbook for infrastructure automation
• Build REST API integrations with internal systems to enable seamless end-to-end automation
• Support platform upgrades, patch management, and ensure optimal performance and availability

Requirements

• Diploma/Degree in computer science or related IT discipline, or equivalent experience
• ITIL v3/v4 certification or equivalent experience in IT service management
• Openness to feedback and a commitment to continuous learning and skill development
• Basic knowledge of Windows Server and experience with Red Hat Enterprise Linux (RHEL) system administration
• Familiarity with programming/scripting languages such as Python, PowerShell, or Bash
• Understanding of Agile methodologies
• Strong written and verbal communication skills for effective user engagement
• Strong analytical and problem-solving skills to address technical challenges
• Experience in cross-functional teams or projects is advantageous
• Familiarity with AWS Cloud is a plus but not mandatory