Asst Manager (Volunteer Operations and Programme Manageme, VCE)nt

Care Corner Singapore Ltd; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Care Corner Singapore Ltd is seeking an experienced professional to assume the role of Assistant Manager (AAYS Programme Lead). You will orchestrate the planning, execution, monitoring and evaluation of the AAYS Scheme, ensuring smooth daily operations and high-quality service delivery to stakeholders.

You will also lead volunteer management efforts, engage with government and community partners, and drive strategic initiatives to enhance programme impact and sustainability.

Qualifications

• Minimum 5 years in programme management or volunteer management.
• Minimum 3 years leading and supervising teams.
• Strong stakeholder engagement across government, corporate and community sectors.
• Proven ability to coach staff and monitor performance.
• Excellent facilitation and communication abilities.

Responsibilities

• Lead planning, implementation, monitoring and evaluation of the AAYS Scheme.
• Ensure efficient day-to-day operations and high service standards.
• Develop strategies, annual work plans and KPIs aligned with goals.
• Oversee budgets, procurement and financial reporting.
• Administer CAS web/app and Volunteer Management System enhancements.
• Lead audits, governance reviews and risk management.
• Collaborate with government, law enforcement and partners for delivery and sustainability.
• Strengthen organisation-wide volunteer management and engagement initiatives.
• Drive partnerships and engagement opportunities to boost community impact.

Skills

Program management

Volunteer management

Stakeholder engagement

Leadership

Team coaching

Communication

Presentation skills

Analytical thinking

Problem solving

Job description

• Lead the overall planning, implementation, monitoring and evaluation of the Appropriate Adults for Young Suspects (AAYS) Scheme.
• Ensure the effective and efficient day-to-day operations of the programme, maintaining high standards of service delivery and operational readiness.
• Develop and implement programme strategies, annual work plans and key performance indicators in alignment with organisational goals and stakeholder expectations.
• Oversee programme budgets, resource allocation, procurement and financial reporting to ensure prudent stewardship of resources.
• Oversee the administration, enhancement and continuous review of the Call Activation System (CAS) Web and Mobile App along with the Volunteer Management System in Care Corner, ensuring that system functionalities, user experience and operational processes remain aligned with programme needs.
• Lead programme audits, governance reviews and risk management processes, ensuring compliance with organisational policies and funding requirements.
• Work closely with government agencies, law enforcement stakeholders and community partners to ensure the successful delivery and sustainability of the AAYS Scheme.

Assistant Manager (AAYS Programme Lead)

Roles & Requirements

AAYS Programme Lead & Management:

• Lead the overall planning, implementation, monitoring and evaluation of the Appropriate Adults for Young Suspects (AAYS) Scheme.
• Ensure the effective and efficient day-to-day operations of the programme, maintaining high standards of service delivery and operational readiness.
• Develop and implement programme strategies, annual work plans and key performance indicators in alignment with organisational goals and stakeholder expectations.
• Oversee programme budgets, resource allocation, procurement and financial reporting to ensure prudent stewardship of resources.
• Oversee the administration, enhancement and continuous review of the Call Activation System (CAS) Web and Mobile App along with the Volunteer Management System in Care Corner, ensuring that system functionalities, user experience and operational processes remain aligned with programme needs.
• Lead programme audits, governance reviews and risk management processes, ensuring compliance with organisational policies and funding requirements.
• Work closely with government agencies, law enforcement stakeholders and community partners to ensure the successful delivery and sustainability of the AAYS Scheme.

Volunteer Management & Operations

• Lead and strengthen organisation-wide volunteer management, engagement and development efforts in accordance with Care Corner's Volunteer Management Framework.
• Lead and actively participate in volunteer and community engagement operations, maintaining a strong understanding of ground processes and volunteer experiences to drive operational improvements, service excellence and organisational outcomes
• Work closely with Head, Volunteer & Community Engagement to drive organisation-wide volunteer initiatives, strategic partnerships and engagement opportunities that enhance volunteer participation, strengthen community impact and build organisational capacity.
• Monitor and analyse volunteer, operational and programme performance data to inform decision-making, improve volunteer experiences and support strategic planning.
• Oversee operational planning, coordination, and administration for volunteer operations across the organization.
• Foster collaboration across internal teams and external stakeholders to strengthen volunteer involvement, community engagement and organizational outcomes
• Oversee the effective use, maintenance, and continuous improvement of volunteer management systems.

Requirement

• At least 5 years of relevant experience in programme management, volunteer management or related fields.
• At least 3 years of direct experience leading and supervising teams, with the ability to coach, develop and manage staff performance.
• Ability to contribute effectively as an individual contributor in a fast-paced environment
• Strong programme and operational management skills, with experience overseeing service delivery, budgets, governance and risk management.
• Experience in stakeholder engagement and partnership management across government, corporate and community sectors with the ability to build collaborative relationships across multiple sectors.
• Strong facilitation, communication and presentation skills, with the ability to engage diverse audiences and stakeholders.
• Be an effective conduit of information and collaboration between management, staff, volunteers, partners and external stakeholders.
• Strong analytical and problem-solving skills, with attention to detail and continuous improvement.