Assistant Manager, Social Service

YELLOW RIBBON CARES LIMITED; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Yellow Ribbon Cares Limited is seeking an Assistant Manager, Social Service to case manage children and families of offenders and ex-offenders in Singapore. The role involves assessing needs, planning services, and evaluating outcomes to improve client care.

You will coordinate with government and community resources, maintain thorough documentation, and prepare regular reports. Fresh graduates or candidates with two years of relevant experience are welcome; strong MS Office skills and

Qualifications

• Fresh graduate or 2 years relevant work experience.
• Experience in social services is an advantage.

Responsibilities

• Perform case intake and assess client needs.
• Provide support and resources via networks.
• Collect and review client documents.
• Refer clients to internal programmes or other agencies.
• Monitor families’ progress and follow up.
• Participate in case conferences with external agencies.
• Provide updates during case conferences.
• Conduct regular home visits and client follow-up.
• Document case notes and care plans accurately.
• Support programme planning and service improvements.
• Prepare regular reports documenting activities and outcomes.

Skills

MS Office

Teamwork

Communication

Report writing

Time management

Community resources

Job description

Summary of Position:

The Assistant Manager, Social Service will case manage the children and families of offenders and ex-offenders. The individual will evaluate the needs of the beneficiaries (individuals, families, children, etc.), identify the services needed, and create a plan to provide that support. The individual may also be responsible for evaluating the effectiveness of the case plan and services.

Responsibilities:

• Do case intake and access client’s needs and provide the needful assistance.
• Provide support and resources for clients; build good working relationship with support networks, government resources, and community resources.
• Collecting and reviewing documents of clients.
• Provide information and refer clients to internal programmes and services under YR Cares or to other relevant agencies for assistance.
• Supports and monitors families’ progress in improving their resources and ability to cope with their challenges.
• Participate in case discussions with external agencies.
• Participate and provide updates of cases during case conference with Assistant Director, Children Empowerment.
• Conducting regular home visits, phone calls and messaging clients to follow up to check in on their progress.
• Ensure timely and accurate documentation of case notes and care plans.
• Support programme planning and contribute to improvements in service delivery.
• Prepare regular reports documenting program activities, client outcomes, and challengesencountered, for internal use and funding purposes.
• Tofacilitatesupport groupif necessary.
• Perform other duties as assigned by supervisor to meet evolving organisational and service delivery needs.

Experience

• Fresh graduate or minimum two year relevant work experience.
• Prior working experience in social services will be an advantage

Skills

• Proficient in MS Office
• Good team player and have strong problem-solving skills, communication and interpersonal skills
• Good report writing skills
• Ability to work with tight deadline and is strong with follow up
• Excellent organizational and time-management skills, including ability to handle multiple tasks simultaneously and juggle priorities
• Good knowledge about the community resources
• Ability to work under pressure

Others:

Having an open-mind and positive outlook in uncovering opportunities and handling challenges